A Huge Let Down!

Click here if this is your business
Disneyland Paris
★★★☆☆
3.2
64.0% of users recommend this

Guest's review of Disneyland Paris

“A Huge Let Down!”

★☆☆☆☆

written by on 21/07/2013

Just returned from a few days away at DLP with my Mum, disabled Sister and my Brother. On the second my Disabled sisters wheelchair broke on the front wheel because of the pot holes around the park, We complained to the guest services who were very unhelpful, due to my sisters wheelchair been specially designed to meet her needs, the Disney rental wheelchairs were not suitable to meet her needs. They offered no assistance to help us resolve the unfortunate situation. We spent the next day travelling around Paris and the hospital, it seemed the attitude towards disability is very poor even the hospital would not even give us advice unless we paid. We were left very deflated and it ruined the whole holiday. On our final day we decided to use the Disney wheelchair but as it was not suitable we only managed half a day. Ill be writing an email to the complaint department. Overall very disappointed with the customer service we received in the parks and in Paris it ruined the whole holiday.

  • All ages

    Ages suited for

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0