Been a landlady through Choices for the last 17 months and all they caused me was trouble. And I had to pay for this privilege. We chose full management so we thought we would have less hassle but we ended up dealing with the tenant directly. First month they stated that the tenant didn't pay the rent then 2 weeks later it miraculously appeared, they got the shower fixed which broke the following day, I kept finding unauthorised random charges on the invoice, they don't reply to your e-mails and when you call they promise to call you back which they never do and so on.

Very poor agent. Many issues some major some minor but all together make them seem as though Choices did not really care. Two large problems, although Choices said they could increase the monthly rental, I declined as I was content with the payment and it would cause our tenant problems. However Choices still went ahead and increased the rental (without telling me) and thus arrears built up. The second, our tenet left in May leaving damage to the property, they did not dispute my claim. However some 6 months later I am still waiting Choices to issue any paperwork, money or even reply to me. Best to avoid this agent

Don`t use them. Lazy and rude people. i just lost £500

I have been dealing with Asa and the team in Brighton with my recent move. The Team are always in contact and make things very easy for me. When you register to find a property their team will call regularly and make sure that you know when a new property comes available. If i were a landlord i would be happy to have them as my agent as they look after tenants really well.

This has been the worst experience ever! do not use Choices! after decided to buy a property overseas in Hungary with Choices, i thought they would help with the stages to the end, but NO! they robbed me of my money! and many others. They gave promises and agreed contracts with Uni-Credit bank to organised the mortgage, deposits and told me everything is was fine and it was not. If there is anyone out there who brought a Hungary property through choices contact me.

I am a landlord with several properties that I have rented out for over 20 years and in all this time I have never had the misfortune of dealing with such unprofessional duplicitous agents. DO NOT AGREE TO ANY PRIMARY tenancy which they do not outline UNTIL after you agree to having a tenant from them- This is a tenancy where they act as the landlord taking tenant's money and then taking their made up non agreed fees from the tenants payments. Supposedly to keep my address anonymous- why - also the tenant had my address on a copy of the gas inspection certificate so what a joke- another pathetic lie They then try it on with expecting an additional 10% fee on each anniversary that your tenant stays- WHAT FOR - when queried I was told this was an incentive for the Choices team to get long term tenants - what a cheek how they can possibly think any landlord would agree to this. Check all invoices you are sent as they over charged me on everything I cannot believe that they are allowed to be in business AVOID THEM AT ALL COSTS THEY will not show you the T&CS its all hard sale until the tenant is in place then nothing I am taking legal action and reporting them to all official Estate agent organisations they say they belong to

Choices helped me out big time when i needed them especially the person we spoke to who was very helpful.

Cannot agree more with all the negative reviews. This company is in business purely to take money hard working people. They will attempt to lie and cheat money out of you and will only back down when you start legal action. They know they are in the wrong but obviously some people just walk away and as such they continue to push their luck. Get all documents checked by solicitor before signing, its worth the £50 so they don't trick you out of fees for doing no work. Their contracts are full of terms for getting your cash for no work. Just refuse to sign or walk away. DO NOT BE INTIMIDATED BY THEM, STAND YOUR GROUND.

This Estate Agent gives Estate Agents a bad name. They hassle non stop without being asked. I have received numerous letters from them offering their services in finding me a new tenant. I don't know how they found my name and address as the landlord of the property but they did. They have written to me at least six times, at my home address and at my tenant's address. I have my own agent. I even have a new tenant. I have faxed them and sent their letters back but still they keep coming. it is like talking to a brick wall. They have bad reviews and I would never use their services. Beware. Stay away. Find your own Agent. You have been warned !

As a Landlord contracted up with Choices in Redhill I thought it only fair to warn people, STEER CLEAR OF CHOICES! On a plus point they seem to be very quick to get a tenant in, but thereafter the service and your bank balance goes downhill fast! They charge for EVERYTHING! Changing a tenant can cost $400-£500 plus the 10% management fee. Admittedly some within that are necessary, Inventory and Deposit registration, but others are way over the top, check in/out fees for example, that they charge both Landlords & tenants too! Tenants be warned too, I know of one tenant who was charged £80 just to move the day the rent was paid from the 1st to the 3rd of the month. Both Tenant and Landlord get suckered in, only to find we are stuck having to pay numerous and creative fees. Each one covered by a wonderful little clause buried in some small print somewhere! And thats the problem, even if you try to cancel they take the annual fee in advance and is non-refundable, even if the tenant moves out early! so do you cut your losses or let them put another tenant in, either way you lose money!! They have you sign a Primary Tenancy Agreement. Its a VAT/Tax dodge for them but they sell it as a means of concealing your identity, as only Choices face the tenant, personally I have no problem my tenants knowing who I am, in fact I have have a better relationship if I deal with them directly as Choices tarnish it with their actions. It also means the tenant is theirs so cancelling them means you lose the tenant, so if you rid yourself of a bad agent you may have to lose a perfectly decent tenant! Staff turnover seems to be high too, I never know who I am talking to down there. Plus former staff have verified Choices do not have the customers interest foremost, merely extraction of as much money as they can get away with. This is a company whos reputation is spreading, amongst Landlords and tenants, one which will see the business decline with time. Be warned.... I rue the day I signed with them and when I can disintangle myself from them I will!! Don't make my mistake!

i use choices to rent out a few properties, they effectively lock you in using Primary tenancies where they are the tenant and then sublet. this means the tenants "belong to them". however all the costs are passed on to the landlord and they still charge me tenancy renewal fees rather than allowing it to progress to a rolling tenancy which wouldn't require fees. Costs of repairs using their preferred suppliers are very expensive, the simplest of issues ends up costing hundreds. Many items are outside the management fee and significantly increases costs. Basically lots of additional charges outside the full management fee I am already charged, such as tenancy renewal fees, rent review/increase fees, check in/out fees, inventory fees (even for unfurnished apartments). They often try to increase the management fee and write to me annually to this effect. Add to this issues where there have been problems with check outs, i ask them to recover from tenant deposits and then they deny that they had done a check in/inventory even though the charged me for it! i had similar issues when i asked them to recover water charges from the tenant. i asked for rent reviews at the beginning of last year because they hadn't looked at the rents for two years. They \"overlooked\" this on one of my apartments and eventually got round to doing it 6 months later, charging me £120 for the privilege and then calculating extra management fees incorrectly, in their favour of course. i could go on and on. All this is certainly detrimental to the economics of renting property out. i also agree with other posters, choices try to get negative posts removed from this site asking for evidence etc and have now tried to get this review removed. Therefore you see too great a proportion of positive comments compared to negative. Therefore a note to choices, i can provide evidence to support my comments on here and will do so. if this does happen, i will add more comments and reviews that are factually correct which i can support with evidence.

Choices are helpful for finding a property...