Appalling service

Click here if this is your business
Black Katz - www.blackkatz.com
★★★★☆
3.6
71.0% of users recommend this

meghangrove's review of Black Katz - www.blackkatz.com

“Appalling service”

★☆☆☆☆

written by meghangrove on 19/09/2013

Took over a room from somebody with a short time on the contract. The previous tenant had told me this but I noted Black Katz never mentioned it.
Anyway, a few weeks later they announced a hefty hike in the rent without any upgrades to the flat. One of the other tenants decided it wasn't worth it and told them he would find someone else for the room. Next thing I know I'm getting aggressive phone calls during my lunch hour from one of the guys in the office demanding to know what was going on. Then we were told the landlord was fed up of tenants changing over and was evicting us all.
If this was already such an issue I don't understand why BK facilitated me moving into the property. I found another flat and moved before the eviction date - I paid the rent up until the date I moved. BK refused to give me my £700 deposit back as I didn't pay the rent up until the eviction date.
So not only did I have to pay to move my things twice, pay a connection and large cancellation fee for the internet account we had just set up - they expected me to pay rent for time I wasn't living there.

After a few email exchanges I was then ignored as I wasn't getting the deposit back unless I paid the rent. They are appalling. Avoid!!!!

  • Rent Property

    Used to

  • Highgate

    Location

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andrewblack's Response to meghangrove's Review

Written on: 25/09/2013

Hi,,
We are sorry that you have felt the need to complain. We work very hard at good customer service which is why we get so many good reviews. I understand you have now provided us with the proprty addrss so we will look into matters ASAP. Again, our apologies that you have felt the need to complain.
Regards,
ANDREW BLACK

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0