Awful Customer Service & Guidance

Click here if this is your business
1.6 / 5
15% of users recommend this
Click here if this is your business
  • Value For Money

TaniyaJ's review of Bairstow Eves -


“Awful Customer Service and Guidance”

Written on: 25/01/2012 by TaniyaJ (1 review written)

As a first time buyer I was obviously very nervous about buying my first property and in need of guidance. I am aware that agents work with their clients (sellers and landlords) in mind but once my offer for a flat had been accepted I was left high and dry by these agents. I was firstly told my an incredibly rude gentleman named Scott that I would have to use one of their mortgage brokers which I did. As a result I had to continuously chase for updates and push the mortgage advisor to do work as she was not on top of things and every time I rang she was out of office. I also used a solicitor recommended by the mortgage advisor but when it came to exchanging contracts my solicitor did not have all of the paperwork and I was told by Scott I was going to lose the property due to my solicitor who he in turn recommended! Needless to say I was fuming. From day one Bairstoweves made purchasing my property an absolute nightmare and I strongly advise people to steer clear. I now have a beautiful flat but the painful experience of purchasing it was the result of awful agents. The agents also failed to show me how anything works-which has resulted in me spending a fortune on 'small' things that should of been shown to me such as heating, oven etc.

  • Buy Property

    Used to

  • Stratford


  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0