Item not in stock but money still taken

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Equine Superstore - www.equinesuperstore.co.uk
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Guest's review of Equine Superstore - www.equinesuperstore.co.uk

“Item not in stock but money still taken”

★☆☆☆☆

written by on 16/06/2015

I ordered a girth on Saturnay 6June delivery 3 to 4 days money taken out of my account Monday 8june even thought I find out later that it was not in stock.I heard nothing from them until 16 June when they informed me they were not able to get hold of any more stock.You may think that this is not a great deal of time but during this period I tried to phone them 3 times and sent 2 emails which according to their own terms and conditions were supposedly to be answered with 24 hours guess what this didn't happen and the phone calls were answered by (the offices are now closed please try 9-5) this was at various times all within 9-5.The result was I couldn't find out why it was taking so long Not happy with money taken and not been able to get hold of supplier.

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