Dont Even Bother!!!!

I placed an order on the Derby House website for a paid of Sno boots and a pair of padded riding gloves on the 21st Feb, the items I ordered were in stock, so I thought!!! The funds were taken from my account and I waited for my delivery - a few days later when I had neither received an order confirmation or the items I looked on the website, it said that both items were out of stock!! so as I work full time I emailed, expecting a response within 24hours as it sates on their website - it took them 3 days, they wanted to know my order number and post code for delivery and some one would get back to me, it is now the 8th March I have still had no further replies from them and have had to ask someone to call on my behalf - guess what the items arent in stock, it will be at the end of the month when they are delivered to them at D/H - thankfully I will be due a full refund - just got to wait on that one!!!!! Not impressed at all. Dont bother online, just go in the shop then at least you can get your items then!!