Lock you out of your account without a reason/no recovery

There seem to be only 2 options here. Either Hotmail is deliberately trying to lose customer, or the more likely one is that they only hire people with no sense. For 2 weeks I am trying to login from holiday and they are asking for a security code. Problem is that the recovery email address is also a hotmail and was locked. Then they got a really dumb page to fill information in. All completely useless as it always comes back as too less information. Even to my last message to their higher support team where I send a passport and driving license copy, they said no to. This still doesn't proof anything, despite the support chat telling me that this is what I should do. So my recommendation is to keep away. If you are there already get a new provider and get your messages forwarded as long as you still can!!!!

Here my last message to them: This is the last time I give it a try to explain and find a solution. It is beyond my understanding how you can respond with the same stupid standard form to fill in, when you can see that I tried that option twice already and the system always told me too less information? How do you think it will work better now??? The form asks me for 3 old passwords. I have never ever changed my password in my 20 years with Hotmail. I am in the UK on holiday. You can see that since I tried to log in the UK, I did not from my home in Austria. I know my password. You decided to block my account because I log in from a different computer. My recovery account is also a hotmail. BIG MISTAKE - as you blocked this one as well because again login in from a different computer. Again because I am on holiday?? Why would you allow a recovery email to be hotmail as well, when you know it is useless in these cases? Why do you not refer to open a GMAIL Account for example and why did you never force a mobile phone number then? This has nothing to do with security it is just a lot of incompetence I must say.

Anyway that chat agent I chatted to now recommended to send you my passport copy. I have attached more than just my passport. My credit card, national insurance card, and driving license. There is nothing more I can do now. Maybe you will ask for a urine or blood sample next who knows with you guys......