No Customer Service

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Good Energy -
23.0% of users recommend this

inHolder54's review of Good Energy -

“No Customer Service”


written by inHolder54 on 06/12/2015

I switched to good energy in October and set up a direct debit. However, the direct debit was never set up. When I called Good energy they were unable to set up the direct debit by phone - They made the excuse that the details I was giving them weren't being verified by Experian. I then discovered that there's no way of checking usage or updating details online. All in all Good energy provide a truly substandard service. By far the worst energy company I've ever used.

  • Value For Money

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