EDF do not solve the problems

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EDF Energy Electricity
★☆☆☆☆
1.4
8.0% of users recommend this

1Michael's review of EDF Energy Electricity

“EDF do not solve the problems”

★☆☆☆☆

written by 1Michael on 23/01/2024

EDF do not solve the problems that have arisen, just imitating care and help.

If you value your mental health and your time, then EDF COMPANY is not for you.​
Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers.

I have been a customer of the EDF​ company for many years, and always pay all bills on time.
In September 2022 I paid a bill of £261.61.​
But in October 2022 I received a huge bill for electricity for £3,486,62
I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning,​ After a long negotiation EDF set me an appointment for 18 January 2023

When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not.

I​ explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly,​ although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly.

On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled.​

Whats going on?

I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical, i have all the lighting economical on LED

EDF has been refusing to send an engineer to check the servesability of its equipment for more than 8 months. And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that​
with smart meter, consumers also have a lot of problems.​

EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend​ their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched withdrawing funds from people who trusted them, believing that this is a large and promising company with a huge financial turnover. Although not everything is so promising here. In 2022, the debt of the French company EDF grew to 64.5 billion euros, and here we also need to think about whether we made the right choice for the company EDF

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