written by TimTanner on 28/08/2014
You had better not have a dispute on your account. If you do their debt collection arm acts like a speeding bullet to rack up unnecessary charges which they then force you to pay. Meanwhile their customer service arm responds at a snail's pace and is incapable of answering more than one point at a time. These two don't seem to talk to each other.
They are very polite but totally incompetent.
I have four official complaints which I have initiated against them. They have not responded to a single one of them yet.
Best of luck if you choose them.
Regards,
Tim.
As rated by our community of reviewers
Timtanner's Response to TimTanner's Review
Written on: 04/09/2014
My action in posting a review here has prompted their slumbering customer service department into action two days later. What an apalling state of affairs that only when their public image is being damaged will they attend to genuine customer service issues.
This is a valuable lesson. Expose their shortcomings here and make yourself idenifiable if you want a response.
Regards,
Tim.
Tc40's Response to TimTanner's Review
Written on: 28/01/2015
UW are notorious for mis selling, you must report this to them, they will deny it but you must persist this can be done via email but better if you post your letter, the ombudsman will get involved after they have refused to accept your complaint and pay you compensation. be patient and dont give up.