Appalling (lack of) customer service

The Utility Warehouse www.utilitywarehouse.co.uk
★★★★☆
3.6
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TimTanner's review of The Utility Warehouse www.utilitywarehouse.co.uk

“Appalling (lack of) customer service ”

★☆☆☆☆

written by TimTanner on 28/08/2014

You had better not have a dispute on your account. If you do their debt collection arm acts like a speeding bullet to rack up unnecessary charges which they then force you to pay. Meanwhile their customer service arm responds at a snail's pace and is incapable of answering more than one point at a time. These two don't seem to talk to each other.
They are very polite but totally incompetent.

I have four official complaints which I have initiated against them. They have not responded to a single one of them yet.

Best of luck if you choose them.

Regards,

Tim.

Timtanner's Response to TimTanner's Review

Written on: 04/09/2014

My action in posting a review here has prompted their slumbering customer service department into action two days later. What an apalling state of affairs that only when their public image is being damaged will they attend to genuine customer service issues.

This is a valuable lesson. Expose their shortcomings here and make yourself idenifiable if you want a response.

Regards,

Tim.

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Tc40's Response to TimTanner's Review

Written on: 28/01/2015

UW are notorious for mis selling, you must report this to them, they will deny it but you must persist this can be done via email but better if you post your letter, the ombudsman will get involved after they have refused to accept your complaint and pay you compensation. be patient and dont give up.

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