written by kelbells21 on 13/12/2011
Whilst on maternity they demanded money to pay arrears, this was because we moved house, so they took us off our payment plan due to a new address - without asking I might add!!! I asked them to wait three months so i could go back to work. When we got £60 behind I just needed another 2 weeks to go back to work. They wouldn't wait even though our normal payments were up to date, just not the extra. They cut off all our services and threatened to cut off the gas and electric too! WE have three children! When I borrowed £200 off my mum and offered them that they wouldn't take it and said it was too late and they wanted the whole £729 in one go. We had no mobiles, no home phone and no internet!!!! It does NOT pay to take out all your services with one company. We had been saving money up until it went wrong, but my god when it goes wrong are they aggressive. Not to mention rude, patronising and unwilling to listen. They enjoy adding extras fees too. A very distressing experience all round. Stupid thing is I'm back at work now, have paid my mum back in full (£729) and left them to join british gas. Wish i'd stay the HELL away from them. Very upsetting indeed.
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