Ovo Energy www.ovoenergy.com Reviews

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2.0 / 5
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Ovo Energy www.ovoenergy.com

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Latest Reviews

★☆☆☆☆

“disgraceful OVO”

Written on: 13/11/2017 by 390Middleton (1 review written)

This company seems intent on maximising the DD from a customers bank account regardless of how much evidence and actual, daily usage from SMART meter information is provided to them. The web-page facilities of 'adjust your DD' and 'get a refund of credit' provides only a means to INCREASE your DD no matter how absurd the OVO 'estimates' and 'refunds' are not automatic but subject to their whim. Multiple estimates on their bills significantly contradict each other and have absolutely no basis… Read Full Review

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★☆☆☆☆

“never answer phone ”

Written on: 10/11/2017 by 208Kirk (1 review written)

Tryed phoning ovo was on hold for half-hour listening to there music, only wanted to let them no was moving out my property will not be using this company again, just so hard to contact, my mistake by using this company… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/11/2017 by Angeline228 (1 review written)

I switched to Ovo Energy everything to begin with was fine. I used my prepayment meter card to top up the balance did not show on my account telephoned them i was without electricity and gas all day over eight hours. They could not see the payment i emailed them the receipt they told me it would take until Monday to read it. After several phone calls and me protesting i was told at 6 pm that i would be supplied gas and electric until Monday. Monday came still no phone call fron them i rung… Read Full Review

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★☆☆☆☆

“Cheaters”

Written on: 09/10/2017 by AryannaDonovan9 (1 review written)

I was with Ovo but switched in March, they carried on taking my D/D for 5 months, even though they weren't my supplier, when I cancelled the D/D on 30 August, they sent me no less than 7 emails asking me to re-instate it, my account at this time was £373 in credit, after numerous calls to reclaim my money I have still not received it. I have been promised so many times that I would receive my money, there is still nothing, the various people I spoke to all said it would be with me within 7… Read Full Review

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★★★★★

“WILL BE UK NO.1 VERY SOON”

Written on: 26/09/2017 by MultiplePropertyOwner (1 review written)

What a Company!! Customer Service offering is absolutely INCREDIBLE. Just switched 4 x dual fuel accounts from Brit Gas. Their Customer Service is so good, makes me want to go out and buy more properties, just so I have an excuse to call them again. If they're busy, they call you back without you losing your place in the queue ; their staff are unbelievable - awake; knowledgeable ; courteous ; professional ; polite and super efficient. This is a Company that makes sense of that statement I think… Read Full Review

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★☆☆☆☆

“DO NOT GET YOUR ENERGY FROM OVO - WORST SERVICE EVER ”

Written on: 04/09/2017 by saajb (1 review written)

I decided to use OVO as there were really good reviewed online about the provider. They claim to underestimate usage then triple the fees you pay. They also claimed we used the most gas and electricity in June and July...at this point we had not had the heating on for 6 months! Stay away at all cost!!!… Read Full Review

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★★★★★

“No regards for customer”

Written on: 12/07/2017

Had a problem, where my electric meter stopped working. Called OVO and they say it might take 21 days to rectify the situation. What should I do for a bath/ shower, food, internet, telephone. Hear the term OVO,run as fast as you can, very bad company. … Read Full Review

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★☆☆☆☆

“Bad choice for those on a careful budget”

Written on: 03/05/2017 by Ashleigh1983 (1 review written)

This is a warning for all those who want to use Ovo to budget and not over-spend. This month I was contacted by Ovo to say that, unbeknown to me, 301 days ago there had been an ‘erroneous transfer’ of my account, and that for the past 10 months, Ovo had not been providing my gas. I had no way of knowing this, my gas supply was continuous, I was topping up on my app as normal, the homepage of my app said “your gas and electricity balance is...”. But apparently British Gas were supplying… Read Full Review

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★☆☆☆☆

“Choose OVO at your own risk.”

Written on: 13/04/2017

I had been with this company for just over a year. That is until this seized an opportunity to inflate/hike/engineer, (call it what you will) my last 3 bills. I did ring to question their calculations but they refuted any suggestion of doing anything untoward. I think this is just another example of a utility provider taking advantage of a customer. The person on the other end of the phone said on completion of the transfer across to my new supplier they will refund anything owed to me. Based… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 24/03/2017 by AmandaNic (1 review written)

e have had a terrible experience with Ovo. For over a year our meter has not worked, we have had numerous appointments booked to get it changed but they never turn up. We are wondering if Ovo engineers are a myth. Sometimes the company contact us during the appointment slot but sometimes they don't contact us at all. We have had personal assurances that it will be resolved but they never call back. We are desperate to change company but we are trapped with Ovo as they have stolen our money… Read Full Review

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★☆☆☆☆

“Rip off and misrepresents Warm Home Discount ”

Written on: 20/02/2017 by Darioq1970 (1 review written)

31p per day per meter service charge so one can't afford energy. Terrible customer service full of arrogant people who will send you photos of themselves - totally unprofessional service. Refuses to implement the Warm Home Discount to benefit the winter months and does everything possible to prevent a customer from switching. AVOID… Read Full Review

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★★☆☆☆

“Waiting for a refund”

Written on: 08/02/2017 by 141MacPherson (1 review written)

Was with Ovo for a year, and all went well, with clear billing until they wanted to increase my tariff by 20% at the end of the fixed period, so switched. Switch went ok but Ovo took another debit after the switch date, as I hadn't cancelled at my bank. Received a final gas bill from Ovo, but still waiting for the final electricity bill to have the account closed, and see a refund. They tell me they are awaiting a final electricity reading, even after I submitted this to them and the new… Read Full Review

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★☆☆☆☆

“what a rip off.”

Written on: 01/02/2017 by Ginaq1970 (1 review written)

we changed to ovo because they said they were cheaper than British gas and to have smart meter.they put them in 23/oct 2016.we had £44 in credit -gas £15 in elec credit.we went on pay direct.25/oct took £20 and every 4 days we paid £20. dec 5 £20 dec 7 £20 dec 12 £20 from dec 12 £20.november we paid £140.i changed overto e.o.n. on dec 15.i contacted ovo who palmed me off by saying meter was correct and we used more because it was colder.only me and my wife live here we have been here… Read Full Review

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★☆☆☆☆

“Ovo Wheres my credit gone”

Written on: 29/01/2017 by uvLane343 (1 review written)

Ovo sold our electricity supply to another company back in September 2016 and our account was in credit. Since then (4 months) I have been trying non stop since then to get a final invoice from them so that I can check what the new company are charging me is correct. I have been fobbed off, ignored, given wrong phone numbers by customer service (theres a contradiction in terms!) and generally fed a lot of bull. They told me they would credit back balance to our bank account, the new company… Read Full Review

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★☆☆☆☆

“Avoid Ovo at all costs! Cheats and Liars!”

Written on: 21/01/2017 by MarleyBatchelor (1 review written)

Ovo encourage you to build credit on your electric account claiming to give interest on accounts in credit. What they don't tell you is that they give wrong advice on reading the meter and then claim they have under billed the customer and clear there account of the credit! Ovo took just under £900 of credit from my account when they claimed I was under billed. T I would steer clear of this company at all costs! DO NOT allow your account to become in credit with Ovo. There are many good cheap… Read Full Review

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★☆☆☆☆

“Too angry for words. Do not even think about using...”

Written on: 08/01/2017 by Troyg443 (1 review written)

Too angry for words. Do not even think about using ovo. Told me lie after lie, thought it was me made me suicidel. Wont give my thousand pound credit back. Blocked me from changing suppliers, plus wasted my money calling them as nothing gets sorted. I, m on pay as you go. No answers to any of my questions and was a load of lies and misinformed me a few times so when i next tell them what was said to me they would deny having said it, told them to find the calls to prove it and they… Read Full Review

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★☆☆☆☆

“BAD IDEA....KEEP CLEAR”

Written on: 07/01/2017 by Peacockzy337 (1 review written)

Been with ovo for roughly year and at first things where good....but now I have to top up every day. The more money I put on the more they take off me. I am in the process of moving company's because I simple cannot afford to stay with ovo… Read Full Review

Rachyb2017Uk's Comment

Written on: 05/03/2017

I'm in the same boat £20 to £30 pound a day they are taking off me and I'm at work full time and I'm up the stables all weekend there's no one in the house using gas or electric I'm due to switch on the 13th so hopefully be able to cope

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★☆☆☆☆

“comn merchants”

Written on: 21/12/2016 by Carolinao81 (1 review written)

I have been with these for about three years OK at first but as soon as credit builds they find a reason to snatch it. give them a wide berth they are rubbish and don't even think about contact they employ the braindead… Read Full Review

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★★★★★

“Super customer service, clear bills!”

Written on: 07/12/2016 by heathy74 (1 review written)

I've been with Ovo over 18months and they are so refreshing. Firstly the bills are clear and easy to understand. Secondly if ever your account is in credit they give you 3% interest. Customer service are always really friendly and helpful. I wish every large company were like this!… Read Full Review

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★☆☆☆☆

“Hassle After Hassle”

Written on: 03/12/2016 by nnTilley186 (1 review written)

OVO were the supplier to the property when I moved in. Having installed Smart Meters a week ago they are now forcing PAYG (at a higher tariff) on me weather I like it or not. I topped-up £20 at Pay-Point, no sign of the £20 in my online account and they continued to send emails threatening to cut me off. Have spent about an hour in all listening to silly music on the phone waiting to get things resolved. A sbsolute joke, can't wait to get rid of them ASAP. It's not a nice felling having… Read Full Review

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