Appalling service

Ovo Energy www.ovoenergy.com
★★☆☆☆
1.9
20.0% of users recommend this
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AmandaNic's review of Ovo Energy - www.ovoenergy.com

“Appalling service ”

★☆☆☆☆

written by AmandaNic on 24/03/2017

e have had a terrible experience with Ovo. For over a year our meter has not worked, we have had numerous appointments booked to get it changed but they never turn up. We are wondering if Ovo engineers are a myth. Sometimes the company contact us during the appointment slot but sometimes they don't contact us at all. We have had personal assurances that it will be resolved but they never call back. We are desperate to change company but we are trapped with Ovo as they have stolen our money through exorbitant estimated bills collected by direct debit when they have no idea how much energy we have used! AVOID OVO and go with a company that has reliable and honest customer service!!

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