THE worst ever

Having switched to dual fuel with OVO in mid February, after agreeing a monthly cost for both gas & electricity - and extrscting same from my bank account - they have been unable to tell me how much the real cost of my gas is. In fact, they haven't been able to give me any indication, whatsoever, as to how indebted (or otherwise) I was for the gas component of this deal, so I had no idea of whether I owed them anything or whether they owed me anything.

Six months into a 12 month contract, they finally tell me that they owe me close to £200.00. They brag about giving 3% interest on money lodged with them, who cares? In comparison, the 3% is derisory on £200.00 and that money is better in my bank than theirs! The interest inducement is a sham.

On top of this, when I agreed to switch to OVO through 'uswitch', I was told that my winter monthly payment would drop by 25% at the start of the summer. That hasn't happened and now I've got to chase that up myself, because if I left it to OVO, I'd never receive the reduction in payment which was explicitly stated at the time of switching (and one of the fundamental reasons for switching).

I have already lodged a complaint against the manner in which OVO have handled my account and received a reference from OFGEM.

Thought that OVO had a different ethos than the six majors however - on performance and experience - they are markedly worse. I will now be looking for another supplier outwith the big six....and OVO.