written by on 09/02/2015
I am glad I was sent this survey and I hope you change the way you work. I signed up for gas and electricity on the 07.10.14 and it took you until the 26.01.15 to transfer my gas. Up until then I was paying out of contract rates and I am still waiting for my final bill from the company I inherited when I moved into the premises. My electricity has still to be sorted, exactly 4 months has passed and still I wait.
Unfortunately the service I have been provided with is totally unsatisfactory and I will not be recommending you as a business. I won't be saying anything negative, I just won't recommend. I will be sending in a letter once I have received my out of contract bills, and I hope some sort of compensation will be due as 4 months of out of contract rates if frankly unacceptable and I dread to think what I will be eventually charged. I was sold 2 contracts and put my faith in your company to deal with the transaction promptly and carefully. But unfortunately I waited far too long for my gas contract to take effect and I am still waiting for the electricity.
As rated by our community of reviewers
Makeitcheaper's Comment
Written on: 09/02/2015
Hi there,
I’m really sorry to hear about the delays you have had with your switch.
If you call the number at the top of this page, our customer service team can have a look in to what has happened and help you out.
Kind regards,
Laura
The Make It Cheaper Team