Please give the customer a chance to speak

Make It Cheaper www.makeitcheaper.com
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Guest's review of Make It Cheaper www.makeitcheaper.com

“Please give the customer a chance to speak”

★★☆☆☆

written by on 17/01/2014

I received a call from Make it Cheaper yesterday morning as I was about to leave the house for an appointment. I could not get a word in to explain I didn't have time or arrange to make a more convenient time. I was talked over the whole phone call. This seriously is not a good way to do business. I am happy to listen to genuine deals. This may well be a wonderful organisation that does save the customer money. But you need to give the customer time to check and compare with their current fuel supplier before forcing them to change suppliers. I really did not appreciate the forcefulness of the salesperson at all. It has put me off changing. There are so many gimmicks and dodgy deals, that all customers have a right to check into details before signing up for anything. Please let the customer do this. You need to listen!!!!!!!

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Makeitcheaper's Comment

Written on: 17/01/2014

Dear Guest Reviewer

Thank you for sharing your experience and sorry to hear it has put you off using our service. We would really like to look into what happened here so that we can make sure those involved receive the necessary training. We record all calls for training and compliance reasons so – with your help – we can nip this in the bud. Perhaps you could send some details to us (eg your name, phone number and - if you remember - the name of the person you spoke to)?

Kind regards
Customer Service
Make It Cheaper

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