Being Disconnected For Their Poor Service

I came from one part of SSE to Ebico, not realising they were also part of SSE and it has been a nightmare. Came last September and still not on a fair tariff. Taken three months to realise that I really am a priority and disabled customer and to sort out a complaint, before causing the same problem again.

I am on a limited amount of money but Southern/Ebico refuse to believe me. They also refuse to believe I am disabled. Many emails have gone forth, many letters and proof, all ignored or that they insist that I pay 4 times what I can afford or use. Bills are outrageous and not correct. Took 27 phone calls to get them to change the reading on the bill! Got an agreement I can pay arrears from previous company at a certain amount, but they merged the old and new account so lost all of the payments for that one. Then they sent a disconnection notice before I had even had a bill.

Abusive on the phone and laughed at me when I told them I had a husband with cancer. I had to get upset and threaten suicide before they took any notice of me. After several emails and a complaint to consumer focus and Ombudsman they agreed they had lost the payments and traced them. They also agreed they had lost my winter warm application and applied the discount, admitted I was a priority service listed customer and applied a rebate. They also got another form back and agreed I could pay what I can afford and a payment plan. Thought it was sorted. They also put the bill right.

I am still paying on the payment agreement: so what have they done now: sent out another disconnection notice two weeks after it was all sorted out. Why? The idiot who said it was sorted in writing did not put the actual payment plan onto the account.