Rubbish firm

Eonhelp's Comment

Written on: 30/08/2017

Hello Liana410 and I'm sorry you've struggled to speak to us.

As I mentioned earlier today in reply to Kochqc454, I agree, call waiting times aren't acceptable at the moment and we need to seriously improve. To help make things better, we're currently taking on and training more advisors so we can plug the gaps.

With your particular query, we've a specialist Home Moves team who look after customers moving in and out of properties. Contact details are on our website. There's also an online form you can use to let us have details of the move. Once received, we'll close the account for the old occupier and open a new one for you.

There's also information on our website about the various tariffs we've available that might save you a bit of money. If you're thinking of changing supplier, make sure you go on to a tariff without exit fees. These leave you free to switch away at any time without penalty.

Our Home Moves team also have advisors on our online Live Chat service as well as our social media channels, twitter and Facebook (private messages can be used to protect your security if you use these channels).

Sorry again for the difficulties talking to us Liana410 and hope you soon settle in to your new home.

Malc

E.ON Company Rep