Poor at every level

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EDF Energy Electricity
★☆☆☆☆
1.4
8.0% of users recommend this

stevemac1976's review of EDF Energy Electricity

“Poor at every level”

★☆☆☆☆

written by stevemac1976 on 07/04/2014

Joined EDF through a comparison site a month and a half ago. Heard nothing from them them until a series of rather criptic emails started coming from them saying there was "an important message" for me. I needed my account number to read them but I have no idea what my account number is as I have had no communication from them. I opted to create an online account in order to view my bill and get access to my account number... I couldn't though because guess what, I needed my account number to set up my account!!! I have tried several time to contact them but not only is the contact number hidden within the website and very difficult to find, you have to sit on hold for what seems like forever and still no one answers.. I have tried using the web chat feature on the website to find out what my account number is but guess what? YOU NEED YOUR ACCOUNT NUMBER TO USE THE SERVICE!

I am writing this review after once again, sitting on hold for what is now 47 minutes and still no one answers! Rest assured I will be changing my energy supplier as soon as possible, hopeless, it's a shame so many modern companies as going this way through greed...

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