No customer service

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Guest's review of EDF Energy Electricity


“No customer service”

Written on: 28/04/2012

EDF have no customer service at all. Phone calls are put on hold for a long time and then comes the message please call back all operators are busy?. If and when you get through(takes great persistence)you are told
(and since April 2011) that they are short staff due to training staff on new system!(must be one hell of a system)
I tried Email, got auto response they would reply in 10 days.(email was not full of long words).email 1 got reply 20 days later and gave information that had nothing to do with my enquiry.tried again. Same rubbish answer to email 2.
Latest email sent 15.4.12 now 26.4.12 regarding Feed in Tarrif application.Again no reply in 10 days.
I am on tariff which expires Sept 12 and I will be moving suppliers without a doubt.
It amazes me that EDF cant employ staff to sort out customer service and why does the regulator allow this to go on. No I think everybody knows the answer

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