Coop energy seem to have been taken over by octopus energy. Coop energy were really poor in communication and did not carry out simple requests. Octopus also are having problems doing simple admin tasks despite getting a good report at Which. Shows you cannot believe all that they say. probably will go to a larger company because these small energy companies cannot cope. The regulator needs to look at changing its advice about changing energy companies being easy. It isn't and there is not enough proper competition. It's not working.

Been with Coop Energy since 2014 and in Nov 2015 they changed my electric tariff without my knowledge. They even charged me a £30 exit fee even though i was still with them. In Sept 2018, a bill was issued for the period from Dec 2014 to Aug 2018 which reflected a back billing of £1364.80 . Then in April 2019, a bill was generated covering the period of Dec 2014 to April 2019 that produced a outstanding balance of over £2000 although it was ALL Cooperative Energy's mistakes. All the above came to light when the Smart Meter engineer did not arrive as promised on my day off work in Jan 2019 and i phoned up Customer Services to complain otherwise i wouldn't have known. Management and Customer Services were not very helpfull or professional and some had bad attitudes. In the end i got sick of them and paid the outstanding balance and am looking for a more better, professional Energy Supplier. In my opinion this is the worst Energy Supplier.

I switched to Coop Energy 2 years ago. Having been with Atlantic Gas & Electric now SSE I was happy with the deal ie saving around £25pm having been with SSE many years. However unlike SSE who would reduce your direct debit if your were accumulating a significant credit on your account and indeed refund some of your credit there was little or no involvement from Coop. Despite being £000s in credit I had to ask them to refund some of this which prompted them to reduce my monthly dd by a small amount. Having reviewed my option this year Coop had increased their tariffs and I decided to move elsewhere. I submitted my final readings on the arranged date and started paying my new supplier and expected Coop to refund £208 odds promptly onky to be told it can take up to 35 days !!!! for my refund. I'm sorry Coop but when an organisation decides to overcharge me for 2 years does little to adjust my monthly payment to reflect my consumption I think it is a bloody cheek to ask their customer's to wait up to 35 days for a refund just because it is their system ! When initial readings are submitted to a new supplier and the same readings give to your old suppler why does it take 35 days to confirm the readings ? Total nonsense !!!! What's the chance of me going back to the Coop at some stage in the future ?? None !!! Utter Chancers !!

I was with Cooperative Energy nearly 2 years ago. The customer service was very poor (and that's being polite). It took over 3 months for the switch to happen at which point I was on the high tariff with my original supplier. During the year contact I found the website not very user friendly. After my years contact finished I switched to another company. It took Co-operative Energy 6 months to end my contract. I kept getting requests for meter readings, and they continued to take direct debits payments from my account!!!! It took numerous telephone conversations (totalling several hours of my valuable time) and emails to get customer services to finalise my account. I then had the shock of my life when 6 months after my energy account switched they sent me a final bill for over £300. Obviously at this point I could not double check meter readings! I was then hounded for months with threats of baliffs and being cut off. I am a very boring citizen and never allow my self to get into debt. I was horrified that my account was allowed to get so far in to debt. What I still cant understand to this day is to why my energy bills for the subsequent 2 years have been less - significantly less, i.e in the hundreds of pounds, for a similar energy usage- when energy prices have also gone up! So there must also be a problem with how they work out what money you could save on the comparison websites! I would strongly recommend that you do not use this energy company it is inefficient and not cost effective.

Joined on the fixed tariff in 2015, have had a chronology of bad events, including lost meter readings, unable to access online account, receiving extortionate and unexplained bills, promised of being addressed via customer complaints and receiving no response...lots of excuses given by customer services - Clearly internal admin/new system problems - however Ambiguous and shady which goes against the ethos of Coop - very disappointed.

All sorts of excuses but I am still waiting for a refund of £400 3 months after moving house. My water company took 3 days and the money was in my bank. Co-op are a disgrace.

Very Poor do not switch to them terrible for online you can never get onto the site is always down,

Joined the Co-op about three years ago, to leave the (big 6) and better prices. Switching was easy but then problems started. Wanting readings every month sometimes estimates would have been made just before my own readings had been given. Once these were received both estimates and my readings made a hash of the actual meter readings giving the amount used was more than the actual meter readings. Sorry this was a Computor error. How many times was I to hear that. During one summer I had built up a credit of nearly £200, so I asked for a refund of £130 and kept the payments the same. This was agreed and eventually I had that money paid into my bank account. Next I get an email that they would withdraw £130 within a few days for payment plus the monthly payment as this was due. To avoid this I immediately went to my bank and stopped that months Direct debit so they could not withdraw, then made a card payment into the energy a/c for that month due to keep the account straight. I then contacted the Co-op and told them the D/debit would be reinstated when they had sorted out their mistake. Oh Sorry it was a computor error ?? When I saw it was not in my energy A/c. They then later denied they had received my card payment Having checked both on my statement and at the bank I told them it had been received and to get their computor sorted out. Eventually after 3 months having watched my a/c closely it was the adjusted. August this year I decided to change to another supplier which was to take place on the 18th September. When the day arose I took readings and gave to both my new supplier and the Co-op. As my new supplier was taking their first payment in September, I cancelled the Co-op payment after the August payment as I had over £200 credit owing to me. After about 10 days I noticed no movement on my a/c and chased it up. Sorry we have not received the readings from your new supplier, I told then that was a lie as I had already checked and the Co-op had received these on the 20th September. Later still chasing up sorry we cannot find you gas readings, will ring you back. Next day I had an email to say it had been found. Asked when the balance would be paid to me I was told it would take 10 days. On the 1st of November I was told that because my Bank a/c was not accessable a cheque was being sent to me today. Wrong ! checking yesterday 16th Nov, it had to go through the system for signature and I would receive it on the 31st. Not Bad ? customer service having to wait over two months for money owing to me plus the fact they have always had excess money of mine in their bank before I had received my energy. Don`t go their not worth it, the only thing I can say inspite of all the stress the phone bills were on them 0800. I have said I won`t be back. Good Bye Co-op Energy. My New supplier (not in the big Six) seems to be 1st Class, will just have to wait and see

This company should be closed down. They literally do not have the capacity to run a company an utility company to standard. 

I received a demand by telephone for payment with no reference to a bill or invoice. When I asked for clarification the reason given was that Cooperative Energy had refunded one of the payments that I made the year before. I checked through all my bank statements - there had been no refund. I also went through every bill and it was clear that each one had been paid. After several emails/telephone calls to the billing department I gave up and paid the money. Following the payment I checked my online energy account. It was in credit i.e. they owed the exact amount I had paid. I called to point this out and later the same day the account had gone back to a zero balance. As the other reviews will highlight, Cooperative Energy has some serious issues with its billing system. I'm transferring to another energy company and will take this up with the Energy Ombudsman. I went to Cooperative Energy because of the competitive rates on offer. To be fair the first couple of years were fine. However, there has been a steep decline in the level of service in the past 18 months and I would not recommend this company to anyone. Avoid at all costs!

I switched to the Coop in March but they set my account up incorrectly, meaning I cannot add meter readings online (therefore no points on my Coop card), I cannot see my account, and most importantly I cannot see what I am being charged for. My initial meter readings were taken down by a Coop employee incorrectly - I asked them to stop my direct debit until it is corrected as they believe I have used more energy than I have – but they will not. Each time I call I am told it will be resolved in 7 days – but it is now the end of June and I reported it in March. Their complaints team and the person assigned to deal with my case will not answer me – I am a new customer, I am left out of pocket with no resolution in sight.

Not good ,there billing systems are wrong ,most the time no clue what to do from customer services about it,how can a company get it so wrong, whoever set up there billing system should be sued.I'd stay clear from this firm else you be asking for trouble.

This company has been an absolute nightmare from start to finish. Despite my phoning and requesting bills for over 2 years and then submitting numerous formal complaints because I hadn't received a bill still no bill was sent to me! During one of my many phone calls to them I was advised that something had gone wrong with their system and that they hadn't sent a bill out because it was for £10,000 - 'We live in 3 bed terrace property & had been paying a monthly direct debit throughout' so it was blatantly obvious that this was a major error on their part and they openly admitted this. They requested that I take photographs of my gas meter and send it to them & then they would be able to sort the problem - we took the photographs and forwarded them on but the problem was not resolved! In fact during my next 2 phone calls to them they asked for the same thing and they once again said no problem we will solve it for you and will send you a bill - this once again never materialised. Mid March two and a half years after I switched to them and following approximately 15 phone calls by me requesting a bill, a letter landed on my doorstep saying I owed them £600+. I phoned them to complain and was told that due to all the problems I had endured during the time I had been with them that they would ensure this outstanding amount was removed from my bill and that I would hear from their billings department confirming this in the next 6 days... we are now 3 weeks on and no phone call had come so I phoned them again today to complain again only to be told that they had made an error... apparently I owe them £1,050.00 and they confirmed that the previous person had never made contact with the accounts department, this was a fabrication!!! Needless to say I will be contacting the Ombudsman in the hope that they can sort this shambolic company out on my behalf because I GIVE UP!!!. This company is to be avoided at all costs - Two and a half years of hell and who knows how much longer this nightmare is going to go on for. PLEASE, PLEASE, PLEASE, DO NOT MAKE THE SAME MISTAKE I DID, DO NOT USE COOPERATIVE ENERGY - YOU WILL MOST DEFINATELY REGRET IT!

I switched from COOP to another provider which left a balance of £140 in my account. Despite the COOP's final statement confirming that my money will be repaid 'within 14 days' I am still waiting for it 4 weeks later. Customer service are useless and just say that I have to wait for a cheque! No apology. No explanation. In the meantime they have my money.

Cooperative energy were unable to manage economy 7 readings where they were continually transposing my readings, so my bills were always a lot higher than they should be. Even the call operators recognised the problem and would change it over. I jumped through hoops for them sending in readings, videos etc to show how my readings were being inputted wrongly after I had entered them correctly. However the problems escalated when the complaints supervisor disputed my readings. after a fruitless complaints process taking up a lot of my time I went to the Ombudsman. Here the coop took all of my readings and transposed them and came up with a ludicrous final bill which I disputed. Unfortunately as I changed supplier due to the stress of nothing being achieved I had a disputed final bill. My new supplier reviewed the readings and recognised that Time Pattern Regime's were know correctly amended and my readings were the correct way round. Unfortunately the coop were not go to accept these findings and after a protracted length of time...last correspondence being may 2105... I heard from the coop in the form of a bill from Credit style limited on 14.04.2016 wanting payment. so I had not received a final bill just this demand... can anyone help

Expect to reglarly have to phone them about something that they cant do properly or that they have fouled up. Expect to wait hanging on the phone for 20 mins each time you ring. Expect to get no resolution whatsoever at the end of wasting your breath. Expect to be met with low intelligence sarcasm rather than a Customer CARE agent who genuinely helps you. A complete pack of twits.