Bad product, appaulling service

Broke on fourth use. Clearly a faulty product. Customer Services tried to blame those who fitted the product saying it was impossible for a hob to break to easily. We had evidence (photos) of perfect the hob looking perfect post fitting. Just a shame that all it did was look good. When we did finally manage to book a engineer, they failed to turn up. After numerous calls, repeatedly being cut off, being put on hold for hours, we got a second appointment for a service engineer. I am shocked a quite how shoddy their goods and attitude in general is. I would not recommend a Hotpoint hob to anyone.