Right 2 Improve www.right2improve.co.uk

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Right 2 Improve www.right2improve.co.uk
★★★★★
4.5
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Latest Reviews

“AWFUL”

★☆☆☆☆

written by 397934 on 22/02/2018

Asked if they could come around and show/talk about Thermodynamic water heating system. Two turned up and the meeting went on and on and on. Basically got talked into doing it just to get rid of them. After they left I researched what I could find out about it, and after paying the service charge every year and the electric to run it, I would only save a hundred a year on a £8,500 system. I emailed the cancellation form to them that night. Next day I had numerous phone calls, trying to talk me into having the system. Even reducing the system to half the price. A lady came to see me and tried to talk me into having it. By now I wished I'd never said yes originally. Its now 7 weeks since I cancelled and I must have called then a dozen times. Cannot get pass the switchboard girl."Sorry not allowed to put you through". I cannot get back pass this stage and still not had my money back. Ombudsman is next.

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397934's Response to 397934's Review

Written on: 04/09/2018

Its me again. 9 months to the day since they had £2500 out of me and still not got it back.

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“Had this system installed end of December 2018 ”

★☆☆☆☆

written by on 19/02/2018

After having this system installed, I have had nothing but trouble. Each time they have responded quickly, but this time having no heating or hot water to be told that they are busy and I will have to wait 4 days for an engineer is not good enough. As we are now in February and the weather is extremely cold, you can imagine how cross I am, plus I am in my mid 70's.

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Right2Improve's Comment

Written on: 19/02/2018

Dear Customer,

We are sorry to hear that you have experienced issues with your system.

Please provide contact details so we can contact you to resolve this, or alternatively you can contact us by telephone.

Thank you
Right 2 Improve

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“waste of money”

★☆☆☆☆

written by BetAMG on 13/02/2018

I had this heating system installed last year and so far the customer service has been non existent. I have asked 'my rep' for help but he has now left. However, he promised to pass on my message to the company over a week ago but still I've heard nothing. I have complained constantly about the poor service but like many others I've heard nothing back. I was supposed to have someone come and check the system in November but guess what, no show. Nothing in December or January and to date still nothing. I am disgusted with the company and having read other reports I'm not the only one. One person said he contacted Trading Standards which will be my next move. If only I could have it uninstalled and get my hard earned money back. Right to Improve you are rubbish and please don't ask me to contact you because the ball is well and truly in your court now! You have my message to contact me so do you job ........... properly

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Right2Improve's Response to BetAMG's Review

Written on: 14/02/2018

Dear customer,

We are sorry to hear of your experience and wish to resolve this with you. However, we do not know who you are from your review so cannot contact you or look into what has happened.

If you could contact us so we can discuss this with you.

Many thanks

Right 2 Improve

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Betamg's reply to Right2Improve's Comment

Written on: 14/02/2018

I am not prepared to waste any more time or money trying to phone you and getting nowhere. I'm sure you have a long list of people to sort out so I suggest you start doing your job and hopefully, you'll get to me at some point. I will however, contact my ex rep and get him to send you another message to ring me. Maybe this time I'll be lucky but on past performance I very much doubt it.

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397934's reply to Right2Improve's Comment

Written on: 24/04/2018

You know who I am, I have constantly been in touch, had 3 cheques that have bounced and its now 24/4/18. Even written to the topman and still not had my money back. TR7 3DG

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Betamg's Response to BetAMG's Review

Written on: 15/02/2018

What a wonderful way to start the day. Thank you so much for sending an engineer. He arrived when he said, he explained everything so that I understood the system and how it worked. He was great, he was polite, friendly and very professional. I can't fault him. It's taken a while but I am now delighted with the service and it's such a shame that it had to come to my 'review' (which is the first I've ever written) before things were dealt with. Thank you all so much, I feel a lot happier knowing that everything is ok.

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Was this review helpful? 2 0

“Not good customer service”

★☆☆☆☆

written by JoyKerr85 on 20/01/2018

They quoted 12000 for new system two days later only 5000 said hi was waiting for another quote they rang off

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Right2Improve's Comment

Written on: 30/01/2018

We are sorry to hear that you had a bad experience with our company and would like to get to the bottom of what happened.

Please could you contact us to discuss this.

Many thanks

Compliance Department

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“Appalling customer service”

★☆☆☆☆

written by tpPollard105 on 16/12/2017

If you choose to deal with this company beware! Their customer service and support is the worst I have ever had the misfortune to encounter. If you get any problems with your installation they are nearly impossible to contact and their front line customer service keep promising a call back that never comes. I had a degraded heating system during the coldest period of the year so far and nobody at Right2improve appeared to be at all concerned. The "enhanced" heating system is working now after a 2 week delay in resolving the problems, but it is far from as effective as my old system and it is very noisy. Unfortunately in my case this has been a complete waste of money and has caused me considerable stress. What I have ended up with is certainly no improvement!

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Rjw1942's Comment

Written on: 19/12/2017

Snap!!! you could be talking about our installation. Like you we feel having the CHMS installed has far from enhanced our heating system in fact the CHMS has downgraded our system. The CHMS was installed over a year ago with initial problems and now our second winter we are discovering more. The system is still noisey despite having the pump change as they said the pump was faulty.

Anyone thinking of purchasing:-
1. make sure they check CHMS is compatible with your boiler (the CHMS is not with our system)
2. If you are 75 or more (we are) Don't even think about saving anything towards getting your money back. It has used more gas in the year we have had it than in the year before without it and of course electric to run the pump.

Not sure I would go as far as 1 star

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Right2Improve's Comment

Written on: 05/01/2018

Good afternoon,

We are sorry to hear that you are not totally satisfied with your system.

Please contact us so we can resolve this for you.

Kind regards, R2I.

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Right2Improve's Comment

Written on: 05/01/2018

Dear Customer, we are sorry that you have experienced issues with your system.

We want you to be completely satisfied with your purchase and therefore would be grateful if you could contact us so we can resolve the noise issue and look at the effectiveness of the system for you.

Kind regards, R2I

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Bobmaskell's Comment

Written on: 08/01/2018

How do you propose I should contact you? I am not going to call your customer service number and sit in a queue for hours just to be told someone will call me back, and then not receive any call.
It has taken you a month to respond to this comment so I am not sure it is worth bothering in any case?
My postcode is EX8 4RR. You should be able to identify me from that and if you want to contact me please do so.

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Bobmaskell's Comment

Written on: 11/01/2018

Engineer visited yesterday and changed pump. We can now hardly hear it. The immediate problems now appear to be resolved and now it just remains to be seen whether we benefit from any energy savings.
I have still not spoken to any managers from Right2improve and still believe their customer service and support is appalling.
It has taken since 28 November to get the issues sorted out and, if it wasn't for the excellent assistance of the company's sub contractors, I get the feeling we would still be waiting for the problems to be sorted!

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Rjw1942's Comment

Written on: 26/01/2018

I agree with you. Sounds like the same subcontractor we have had dealings with. He is excellent. Unfortunately we still have other issues We have reached the state of sending recorded delivery letters to the company and we still get no reply.

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Was this review helpful? 2 0

“You are No. 1 in the Queue!!!!! ”

★☆☆☆☆

written by JeremyAbernathy44 on 06/11/2017

After a very professional visit from a smart salesman the whole situation with Right 2 improve has deteriorated to the point where we have had to contact the gas safe register and trading standards. Getting through to the company is time consuming constantly being told we are No 1 in the queue and having to wait approximately 10 minutes each time before our call is answered. All the installers and engineers are self employed therefore there is no ownership of the whole project. Various complications and breakdowns continue to mean that the boiler has not been commissioned even though it was installed nearly 6 months ago. Communication has now completely broken down and we are left with a non working boiler with winter now approaching ... brrrh!! We might be No 1 in the Queue, but obviously not No 1 for getting the boiler working.

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Sooty1947's Comment

Written on: 04/12/2017

At present having the system fitted and as it is at totally inefficient and far worse than what I had before, I being (I like to think) a reasonable guy I decided to contact the company as possibly I or one of their employees had not done something we should have.
Today it had been arranged that a plumber would be with me between 9-10 am now 12-25pm and still no sign of anyone.
I therefore decided to contact the company after many attempts I managed to talk to a receptionist who told me she would pass it to a senior who would contact me (1hr+ and I am still waiting).
I would totally agree with the other person except I am usually No 3 in the queue and after 15-20 minutes at No 3 I hang up in annoyance and try again later in the day.
Before submitting my comments decided to give the Company one last try managed to get through in just over 15 minutes (a record for me) to be told that they had changed the visit and the plumber would be with me tomorrow, when I asked why I had not been told that morning they informed me I was on the to phone list and would be informed ASAP.
As I have only paid the deposit I am seriously considering tell them to refund my deposit and take it out, And who could blame me.

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Cordeliabryan's Comment

Written on: 08/12/2017

Same experience here. No. 4 in the queue and took 30 minutes to move to No. 3 in the queue!

We have no hot water now for the week end and no date ooffered for an engineer to call.

When asked to speak to a manager, this is not possible one is only pointed to write a letter (yes letter, not email) to their Compliance Dept. When asked if there is no interim conversation to be had before making a formal complaint, the answer was: No.

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Rjw1942's Comment

Written on: 19/12/2017

Thanks for the information re letter not e mail. I used to phone but got fed up with the queuing system and no one calling back. Now do e mails very rarely getting a written response usually a phone call. But just recently e mails are not being responded to nor acknowledged. So will try writing maybe a recorded delivery as well.

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Was this review helpful? 6 0

“Good value”

★★★★☆

written by on 30/09/2017

Thanks to the installation of the Central Management System my house is now much warmer - the radiators heating from top to bottom - and on top of that my fuel bill has been reduced by 25%. Thanks to the Thermodynamic box I have a constant supply of hot water at very little cost. Unfortunately the box can be a little noisy at times. Both installations were completed competently by men who were friendly and hard working.

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“The Magic Heating Box”

★★★★★

written by Arnold76 on 13/08/2017

I had the Magic Heating Box installed to improve the efficiency of the gas Central Heating system in my 4 bedroom detached house.To start, the system was totally flushed out and then thermostatic valves were installed on all radiators (previously only a few had them). The Magic Box was then installed using new piping to and from the boiler and using the current room thermostat the system was switched on. All this took the best part of 1 day but was neatly and expertly done. When the system had 'warmed' up there was an immediate impact from all the radiators where the heat emitted from each one was spread evenly and in accordance with its own thermostat. I have now had the installation for over 1 year and after studying the bills for this period and making comparisons to previous years before the Magic Box, savings of 25% to 27% have been achieved. Definitely a good investment and would recommend.

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“9 months so far so good”

★★★★★

written by KingRamirez188 on 04/08/2017

I've had the thermo dynamic system installed for 9 months and can't believe what a difference it has made. Previously I had a system that was always playing up leaving me without hot water for days. I had various heating people out but none of them could fix the issues for sustained periods of time. Upon handing the thermo dynamic installed all my problems have been solved. I no longer have to worry if my water will be hot or not. From start to finish right 2 improve have acted professionally, and have always been just a phone call away if I've needed them.

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“A!”

★★★★★

written by moores69 on 02/08/2017

Excellent service from this company. From the start to the finish of the job very friendly. Give me what I consider to be the correct info and advice. Very clean when they were installing. Too early to say what the savings will actually be. But when I test the the radiators a couple of times they did seem to Get hotter far quicker And they were Near enough the same heat top to bottom.I have given a four star at the moment but after testing through the Winter this might of the course improve.

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“Cancellation ”

★★☆☆☆

written by 238Tennant on 30/03/2017

a pleasant man and his collegue came to sell us this . I told them before they started talking that if it would cost 1000s not to bother but was told people on benifits buy this product . before we knew what we were doing or had time to think about it we were signing a finance agreement . we cancelled the very next day on reading through the paperwork our interest was £2.31 a day and I would be reaching 80 and my husband would be in his 80s . we payed £1500 deposit which after 4 phone calls and promises of call back we are still waiting for a return call and our money to be returned .The man was here for 3 hours by which time we were getting more and more confused with his chatting . we are getting more and more worried about the return of our money it is not a small amount to us and I know we were stupid to sign but as I said it was a long interview and he was a good salesman

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Chatfield's Comment

Written on: 01/04/2017

still waiting for the return of our money APPALLING SERVICE

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397934's Comment

Written on: 24/04/2018

did you ever get your money back?

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“Noisy with no tangible savings.......”

★☆☆☆☆

written by Whitmore83 on 04/12/2016

The installation went okay, apart from being very untidy and using a piece of pallet to attach system to wall, very unprofessional. The system makes a lot of noise and my bills have actually gone up taking into account fuel inflation, should have burnt the money, it would have saved me more that way, do NOT use!

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“BOILER ISTALLATION”

★☆☆☆☆

written by michaell815 on 01/10/2016

I had a Ferroli boiler installed by Right2Improve on the 6th Sept 2016 in my second floor flat. On the 16th Sept 2016 there was torrential rain in London. I was not home. On the 20th Sept I returned to London to find my boiler full of water, my neighbour on the first floor had water in her boiler cupboard, a damaged boiler and damaged carpet. My elderly neighbour on the ground floor had water gushing from her kitchen ceiling. I reported this to the company on the 20th Sept, they sent the installer out, he had connected the condensing pipe to the guttering pipe, which made me in breach of my lease. This caused the boiler to be flooded. I replaced a boiler which has lasted for 15 years with a company who installs boilers which last for 10 days! I wrote to the company by email and asked them to reroute the condensing pipe. Someone from the company rang me to inform me they had done nothing illegal and they were not going to send anyone out to inspect the installation because I had sent them a photo of the condensing pipe connected to the guttering pipe. They say on their website they will send someone out to inspect the work after a month. I was to receive no support from the company, I was on my own. I wrote a formal letter to the company in accordance with their own complaints procedure and also lodged a case with Trading Standards and Gas Safe Register. To date I have received no formal response to the effect that they are prepared to rectify this disastrous situation.

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Whitmore83's Response to michaell815's Review

Written on: 04/12/2016

Make a County Court claim, I am.

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“Beautiful service”

★★★★★

written by JaxsonEmery on 19/05/2016

What a beautiful service from right 2 improve. They spoke wonderfully and made sure you was always in the loop, they never let me or my family hang up the phone confused, always answering your questions with great detail and just wow to be honest. They were polite and never got agitated if you had too many questions or if you didn't understand something, no matter how many times they had to explain it over and over again. You could never be disappointed with right 2 improve!They're great people to speak too.

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“Wonderful ”

★★★★★

written by Andersond336 on 18/05/2016

Wow, just wonderful. The people I spoke to were a delight and so reassuring. They answered every question I asked and I was never left confused for a moment. They were very kind and all well spoken so you never had trouble understanding. They also explained everything perfectly so that I understood. I would deffinatley have no problem speaking to them again. I would recommend anyone to get the information they need for right 2 review as you will never be left disappointed. Just wonderful.

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“People that I spoke to from right to improve were a...”

★★★★★

written by Abby108 on 12/05/2016

People that I spoke to from right to improve were a credit and were very helpful throughout the entire process of getting the box fitted. Once we had the box fitted everyone that was part of that was great and the installation was quick and was done with little mess to be honest, the box itself has been doing wonders been bringing down the bills just as expected and as I was told and looking forward to having a good win off with good radiators Would recommend

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“Installation was undertaken quickly and in a tidy...”

★★★★★

written by Praterdh383 on 11/05/2016

Installation was undertaken quickly and in a tidy manner. Initial view has been that the house has become warmer due to the radiator controls and is more flexible. Can do things that wasn't formally possible in my previous boiler, like come home to a warm house lol. Pleased with the box still after 6 months due to the consistent heat supplied and the lowing of my bills which is building up to be a good amount saved already

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“Company provided excellent service throughout and...”

★★★★★

written by ytRay166 on 10/05/2016

Company provided excellent service throughout and helped us with any enquiries that we had about the product we went ahead with the installation the workers were quick and left the house just as it was before they got there and since then in the three months that we've had the box we have seen major improvements in our bills very friendly team would fully recommend

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“The company contacted us with the information about...”

★★★★★

written by DereonGill on 10/05/2016

The company contacted us with the information about the product. We decided to go ahead. The engineers arrived at the time they said they would & carried out the installation . The team were very polite & courteous. A very good team & a credit to the company. Would recommend right 2 improve

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“Recently got a box to help with my moderately old...”

★★★★★

written by AdriannaTimmons on 09/05/2016

Recently got a box to help with my moderately old boiler to help with heating around the house, my bills were sky high and my wife found out about the box through a friend that has one of their products that it reduced prices, installation and the whole team customer service and all was really superb and the box has worked great in getting the radiators warmer, can't wait to see a reduction in my bills, very happy

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