After having this system installed, I have had nothing but trouble. Each time they have responded quickly, but this time having no heating or hot water to be told that they are busy and I will have to wait 4 days for an engineer is not good enough. As we are now in February and the weather is extremely cold, you can imagine how cross I am, plus I am in my mid 70's.

I had this heating system installed last year and so far the customer service has been non existent. I have asked 'my rep' for help but he has now left. However, he promised to pass on my message to the company over a week ago but still I've heard nothing. I have complained constantly about the poor service but like many others I've heard nothing back. I was supposed to have someone come and check the system in November but guess what, no show. Nothing in December or January and to date still nothing. I am disgusted with the company and having read other reports I'm not the only one. One person said he contacted Trading Standards which will be my next move. If only I could have it uninstalled and get my hard earned money back. Right to Improve you are rubbish and please don't ask me to contact you because the ball is well and truly in your court now! You have my message to contact me so do you job ........... properly

They quoted 12000 for new system two days later only 5000 said hi was waiting for another quote they rang off

If you choose to deal with this company beware! Their customer service and support is the worst I have ever had the misfortune to encounter. If you get any problems with your installation they are nearly impossible to contact and their front line customer service keep promising a call back that never comes. I had a degraded heating system during the coldest period of the year so far and nobody at Right2improve appeared to be at all concerned. The "enhanced" heating system is working now after a 2 week delay in resolving the problems, but it is far from as effective as my old system and it is very noisy. Unfortunately in my case this has been a complete waste of money and has caused me considerable stress. What I have ended up with is certainly no improvement!

After a very professional visit from a smart salesman the whole situation with Right 2 improve has deteriorated to the point where we have had to contact the gas safe register and trading standards. Getting through to the company is time consuming constantly being told we are No 1 in the queue and having to wait approximately 10 minutes each time before our call is answered. All the installers and engineers are self employed therefore there is no ownership of the whole project. Various complications and breakdowns continue to mean that the boiler has not been commissioned even though it was installed nearly 6 months ago. Communication has now completely broken down and we are left with a non working boiler with winter now approaching ... brrrh!! We might be No 1 in the Queue, but obviously not No 1 for getting the boiler working.

Thanks to the installation of the Central Management System my house is now much warmer - the radiators heating from top to bottom - and on top of that my fuel bill has been reduced by 25%. Thanks to the Thermodynamic box I have a constant supply of hot water at very little cost. Unfortunately the box can be a little noisy at times. Both installations were completed competently by men who were friendly and hard working.

I had the Magic Heating Box installed to improve the efficiency of the gas Central Heating system in my 4 bedroom detached house.To start, the system was totally flushed out and then thermostatic valves were installed on all radiators (previously only a few had them). The Magic Box was then installed using new piping to and from the boiler and using the current room thermostat the system was switched on. All this took the best part of 1 day but was neatly and expertly done. When the system had 'warmed' up there was an immediate impact from all the radiators where the heat emitted from each one was spread evenly and in accordance with its own thermostat. I have now had the installation for over 1 year and after studying the bills for this period and making comparisons to previous years before the Magic Box, savings of 25% to 27% have been achieved. Definitely a good investment and would recommend.

I've had the thermo dynamic system installed for 9 months and can't believe what a difference it has made. Previously I had a system that was always playing up leaving me without hot water for days. I had various heating people out but none of them could fix the issues for sustained periods of time. Upon handing the thermo dynamic installed all my problems have been solved. I no longer have to worry if my water will be hot or not. From start to finish right 2 improve have acted professionally, and have always been just a phone call away if I've needed them.

a pleasant man and his collegue came to sell us this . I told them before they started talking that if it would cost 1000s not to bother but was told people on benifits buy this product . before we knew what we were doing or had time to think about it we were signing a finance agreement . we cancelled the very next day on reading through the paperwork our interest was £2.31 a day and I would be reaching 80 and my husband would be in his 80s . we payed £1500 deposit which after 4 phone calls and promises of call back we are still waiting for a return call and our money to be returned .The man was here for 3 hours by which time we were getting more and more confused with his chatting . we are getting more and more worried about the return of our money it is not a small amount to us and I know we were stupid to sign but as I said it was a long interview and he was a good salesman

I had a Ferroli boiler installed by Right2Improve on the 6th Sept 2016 in my second floor flat. On the 16th Sept 2016 there was torrential rain in London. I was not home. On the 20th Sept I returned to London to find my boiler full of water, my neighbour on the first floor had water in her boiler cupboard, a damaged boiler and damaged carpet. My elderly neighbour on the ground floor had water gushing from her kitchen ceiling. I reported this to the company on the 20th Sept, they sent the installer out, he had connected the condensing pipe to the guttering pipe, which made me in breach of my lease. This caused the boiler to be flooded. I replaced a boiler which has lasted for 15 years with a company who installs boilers which last for 10 days! I wrote to the company by email and asked them to reroute the condensing pipe. Someone from the company rang me to inform me they had done nothing illegal and they were not going to send anyone out to inspect the installation because I had sent them a photo of the condensing pipe connected to the guttering pipe. They say on their website they will send someone out to inspect the work after a month. I was to receive no support from the company, I was on my own. I wrote a formal letter to the company in accordance with their own complaints procedure and also lodged a case with Trading Standards and Gas Safe Register. To date I have received no formal response to the effect that they are prepared to rectify this disastrous situation.

What a beautiful service from right 2 improve. They spoke wonderfully and made sure you was always in the loop, they never let me or my family hang up the phone confused, always answering your questions with great detail and just wow to be honest. They were polite and never got agitated if you had too many questions or if you didn't understand something, no matter how many times they had to explain it over and over again. You could never be disappointed with right 2 improve!They're great people to speak too.

Wow, just wonderful. The people I spoke to were a delight and so reassuring. They answered every question I asked and I was never left confused for a moment. They were very kind and all well spoken so you never had trouble understanding. They also explained everything perfectly so that I understood. I would deffinatley have no problem speaking to them again. I would recommend anyone to get the information they need for right 2 review as you will never be left disappointed. Just wonderful.

People that I spoke to from right to improve were a credit and were very helpful throughout the entire process of getting the box fitted. Once we had the box fitted everyone that was part of that was great and the installation was quick and was done with little mess to be honest, the box itself has been doing wonders been bringing down the bills just as expected and as I was told and looking forward to having a good win off with good radiators Would recommend

Installation was undertaken quickly and in a tidy manner. Initial view has been that the house has become warmer due to the radiator controls and is more flexible. Can do things that wasn't formally possible in my previous boiler, like come home to a warm house lol. Pleased with the box still after 6 months due to the consistent heat supplied and the lowing of my bills which is building up to be a good amount saved already

Company provided excellent service throughout and helped us with any enquiries that we had about the product we went ahead with the installation the workers were quick and left the house just as it was before they got there and since then in the three months that we've had the box we have seen major improvements in our bills very friendly team would fully recommend

The company contacted us with the information about the product. We decided to go ahead. The engineers arrived at the time they said they would & carried out the installation . The team were very polite & courteous. A very good team & a credit to the company. Would recommend right 2 improve

Recently got a box to help with my moderately old boiler to help with heating around the house, my bills were sky high and my wife found out about the box through a friend that has one of their products that it reduced prices, installation and the whole team customer service and all was really superb and the box has worked great in getting the radiators warmer, can't wait to see a reduction in my bills, very happy