You are No. 1 in the Queue!!!!!

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Right 2 Improve www.right2improve.co.uk
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JeremyAbernathy44's review of Right 2 Improve www.right2improve.co.uk

“You are No. 1 in the Queue!!!!! ”

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written by JeremyAbernathy44 on 06/11/2017

After a very professional visit from a smart salesman the whole situation with Right 2 improve has deteriorated to the point where we have had to contact the gas safe register and trading standards.

Getting through to the company is time consuming constantly being told we are No 1 in the queue and having to wait approximately 10 minutes each time before our call is answered. All the installers and engineers are self employed therefore there is no ownership of the whole project. Various complications and breakdowns continue to mean that the boiler has not been commissioned even though it was installed nearly 6 months ago.

Communication has now completely broken down and we are left with a non working boiler with winter now approaching ... brrrh!!

We might be No 1 in the Queue, but obviously not No 1 for getting the boiler working.



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Sooty1947's Comment

Written on: 04/12/2017

At present having the system fitted and as it is at totally inefficient and far worse than what I had before, I being (I like to think) a reasonable guy I decided to contact the company as possibly I or one of their employees had not done something we should have.
Today it had been arranged that a plumber would be with me between 9-10 am now 12-25pm and still no sign of anyone.
I therefore decided to contact the company after many attempts I managed to talk to a receptionist who told me she would pass it to a senior who would contact me (1hr+ and I am still waiting).
I would totally agree with the other person except I am usually No 3 in the queue and after 15-20 minutes at No 3 I hang up in annoyance and try again later in the day.
Before submitting my comments decided to give the Company one last try managed to get through in just over 15 minutes (a record for me) to be told that they had changed the visit and the plumber would be with me tomorrow, when I asked why I had not been told that morning they informed me I was on the to phone list and would be informed ASAP.
As I have only paid the deposit I am seriously considering tell them to refund my deposit and take it out, And who could blame me.

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Cordeliabryan's Comment

Written on: 08/12/2017

Same experience here. No. 4 in the queue and took 30 minutes to move to No. 3 in the queue!

We have no hot water now for the week end and no date ooffered for an engineer to call.

When asked to speak to a manager, this is not possible one is only pointed to write a letter (yes letter, not email) to their Compliance Dept. When asked if there is no interim conversation to be had before making a formal complaint, the answer was: No.

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Rjw1942's Comment

Written on: 19/12/2017

Thanks for the information re letter not e mail. I used to phone but got fed up with the queuing system and no one calling back. Now do e mails very rarely getting a written response usually a phone call. But just recently e mails are not being responded to nor acknowledged. So will try writing maybe a recorded delivery as well.

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