Awful company. DO NOT USE!!!!!

GenieRecycling.com - www.genierecycling.com
★★★☆☆
3.1
49.0% of users recommend this
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ZaireCrouch268's review of GenieRecycling.com - www.genierecycling.com

“Awful company. DO NOT USE!!!!!”

★☆☆☆☆

written by ZaireCrouch268 on 08/06/2016

Sent off two sacks to genie, with a couple of items of clothing that were 'unaacceptable' did not get one penny for the kilograms of acceptable clothing. This is wrong in my eyes. They are rude and untrustworthy and I would advise anyone NOT TO USE.

Genierecycling.com's Comment

Written on: 08/06/2016

Dear Customer,

Thank you for your review.

As you have not stated your reference number, I am unable to provide a satisfactory reply here.

We assume that you have sent in two sacks that weighed less than the minimum of 10kgs in total to have a payment provided.

As all the information is clearly provided on our website and you have agreed to the terms & conditions (you ticked the box to say you read and accepted them when you requested your pack), your only answer to this is to post negative feedback on review sites.

We do provide a service that requires a minimum processing weight and we also state that the clothing returned must meet our criteria outlined on the "What Genie Buys" page on our website.

We do apologise that you feel that we are rude and untrustworthy, however, all the information has been provided to you on multiple occasions.

Regards,
The customer support team.

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