SHOCKING

★★★★☆
4.3
From 24 reviews
79.0% of users recommend this

  • Value For Money

Vance361's review of Surepass Driving School, Salford, Greater Manchester

“SHOCKING”

★☆☆☆☆

written by Vance361 on 06/11/2015

After booking a crash course and practical driving test through surpass with a good 2 months between the date of my test and the time of booking the instructor they allocated to me failed to turn up to one lesson he had arranged, this continued for a month and a half, when I contacted surpass to find out what was going on I didn't receive a response... A couple of weeks down the line and exactly a week before my test date they called me to inform me the instructor had been let go and that I basically was now on my own to collect my money from the instructor and left with nobody to fit 20 hours in within a 1 week time period... Absolute shambles of a company!!

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Suremichelle's Comment

Written on: 17/11/2015

Hi,

I'm so sorry to hear of the problems you have encountered and I would like the opportunity to put this right. Please call me and I will have the £20 booking fee refunded to you straight away.

I can see no reason as to why this wasn't offered already.

Please accept my sincerest apologies for the inconvenience caused to you. Please do call to get the booking fee refunded, I work 1-8pm Mon-Thurs, and I'll see if there is anything else I can do to rectify this issue for you.

Many Thanks
Michelle Partington
Customer Service Manager

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