Crystal - AVOID

Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk
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PhoebeRoberts's review of Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk

“Crystal - AVOID”

★☆☆☆☆

written by PhoebeRoberts on 15/03/2023

The quality of the windows themselves was fine but the fitting and subsequent customer service was shocking.
3 of the 6 panels of glass were scratched and I was told “if you can’t see a scratch from 3 meters it is deemed acceptable” !
The glass panels were also badly sealed in the frames - this I was told this was ‘normal’ and would ‘rectify itself over time” and the front door was not even level.
Appointments were made without consultation and then communicated by post.
The original surveyor didn’t bring the glass samples I asked for and just sighed at every question and one of the subsequent surveyors was dismissive and aggressive.
It took 4 months of stress to fix the numerous the issues.
Unnaceptable.
AVOID.

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Crystalwindows's Comment

Written on: 23/03/2023

Hi
Please can you provide your address or a contract reference number so that we can look into this for you. Also, we would only communicate by post for dates if we could not contact via telephone.

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