Carrington Windows, Doors & Conservatories - www.carringtonwindows.co.uk

*** Do Not Use!!!! ***

Myself and my partner are doing a total renovation of our house. The windows and front door being a crucial part. After a number of quotes we went with Carrington. This decision was made on the basis of numerous promises made by the VERY hard and pushy sales man. One of these being the short turn around they claimed to be able to offer.

In a nutshell 13 weeks later we have no windows. The company are a bunch of liars from the receptionists to sales men. They were full of promises they couldn’t fulfil. They sold us a product they couldn’t even source for the price they quoted!! They do not respond to phone calls. The salesmen was dreadful - very nice initially but then when he didn’t get his sale on the first meeting he turned rather aggressive and bolshy leaving myself feeling very uncomfortable in my own home.

Since our experience we have discovered this is the way the company operate - with many unhappy customers (probaly all!)

Absolutely diabolical company - do not use!!!

all doors fitted by carringtons to my property faded in colour before the guarantee expired.when contacted carringtons they informed me that they are not the same company although they are still trading under the name Carrington at the same address and phone number. they then informed me that the 10 year guarantee I received is no longer valid by them. so any future customer beware as in my case I wish I had never dealt with carringtons double glazing

Broken promises . Incorrect products . Very , very poor workmanship .

WALK AWAY FROM THIS COMPANY / DO NOT WASTE YOUR HARD EARNED MONEY .

DO NOT USE THEM. HAD LOADS OF PROBLEMS WITH OUR FRONT DOOR. MADE AT LEAST 30 PHONE CALLS TO THEM. THEY NEVER RING BACK. ALWAYS SPEAK TO SOMEONE DIFFERENT (THAT'S IF I CAN EVEN GET THROUGH)

10 YEAR GUARANTEE - HAHAHAHAHAHAHAHAHA!!!!

DON'T WASTE YOUR TIME AND CERTAINLY DO NOT WASTE YOUR MONEY

APPARENTLY THEY CAN'T KEEP THE STAFF AND I WONDER WHY .....

NEVER EVER USE THEM

WE NEED WAIT 3 WEEKS LONGER FOR THE DOOR WE ORDERED THEN AFTER THAT ANOTHER 2 WEEKS AS ONE OF THEM WAS IN WRONG DESIGN AS NWE PAID FOR.EVENTUALLY THE ALL HANDLES FOR ALL DOORS AE WRONG DESIGN AND COLOUR.NO RESPONSE TO OUR EMAILS.TODAY WE RANG CREDIT CARD TO OPEN DISPIUTE AND SUSPEND THE PAYMENT.NEVER NEVER AGAIN PLEASE STAY AWAY FROM THIS BUNCH OF IDIOTS.

Was at garden centre & asked if I wanted a quote. Agreed since I am looking for a new front door. Insisted both wife & I should be present (alarm bells?). Man turns up & has the classic sample bag which again, rings alarm bells. I made it clear that I will not accept hard sell, calls to managers etc and was clear that I was after a quote only at this stage. He became increasingly hostile, berating a competitor or who I said was quoting. He was quite rude saying I was only going for the cheapest, poor quality whereas I was clear that I wanted value for money. I wrapped up saying his price was not outside being picked but then he wanted to do the 'call my manager' thing even though I have made it clear I abhor that tactic and simply wanted his best quoted price. Then he asked if I was prepared to do paperwork and pay a deposit today!!! Classic hard sell approach. He then got miffed and left saying he would not quote and Carrington did not want my business.

Initial dealing where positive, however, this changed when we signed the contract and paid the deposit. The original quote for a new Ultr-frame Livin-roof of £20K was too high so we respectfully refused and sought another contractor. Ten days later we received a call from P who offered the work for £12K so i attened the show room and met with L where i negotiated £11K. The contract was signed and deposit paid. Two weeks later we had the first of two cancellations, having taken two half days from work costing me money (self employed). Two weeks after that (four weeks after signing) i received a call from P saying that i need to pay an additional £2.5K or the work would be cancelled. During the four weeks i had purchased contents items ready for the August installation. I had also put off three contractors who were able to install the roof in August. I spoke with the owner director, who was arrogant, rude and full of himself. He offered no apology and made me feel as though it was my fault. He demanded more money four weeks after signing the contract. AVOID AT ALL COSTS

We recently had 8 windows a composite front door and a rear bi-fold door fitted by Carrington Windows and we could not be more delighted with the quality, cost and service we received. We Dealt with one man from the very beginning and the installation was done by another. We were kept informed at every stage and found that Carrington Windows did what they said they would do when it was planned.

The installation went through without a hitch, all clean and tidy after and we have other works planned for the Team at Carrington Windows. 5 Star Service

We had Carrington windows come out to install our conservatory and our windows, From start to finish from the sales department to customer services to the window fitters it all went smoothly, We are over the moon with the work that has been done,did read some of the reviews on here but we went a head any way very glad we did,well done carringtons team.Thank you

Before I booked a quote I looked on here at some of the reviews and to be honest I tihiught that whilst there were some bad ones I would go ahead nonetheless and set up a visit. The first hurdle being that both me and my husband needed to be present so we could make a joint decision there and then. I explained that No1 there is no way we would make a decision there and then as wanted to compare quotes and No2 my husbands job means he is home all strange hours so they refused to come out which I was fine with . I then had a phone call that same evening to say they had referred to a manager and it was ok to come and see just me. I explained again that I wanted a quote for comparison reasons and would NOT be making a decision there and there . So comes the day (today) that the sales guy turned up . He kindly asked me what I was looking for and talked to me about the different styles and benefits that Carrington offer. So far so good ..... Then when I asked him if I would get a verbal quote today he replied 'yes' followed by and I expect a decision today too. I explained again that I would not be making a decision to to which he quite abruptly replied 'I'm not going to get paid now' . At this point he became quite rude and I felt nervous so I asked him to leave . I immediately rang the head office and spoke to a senior person. He allowed me the opportunity to explain what had happened and profoundly apologised . Despite the experience I had had I still advised that I wanted a quotation from Carrington and he himself is coming to see me next week. I could have quite easily have given them a terrible rating but given the enthusiasm that went into the recovery on the phone, I am prepared to give them a 2nd chance and see where we go from here. Hence why at this point I have rated as Average but hope to turn that to good or fantastic.