Salesman didnot reveal all cost

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elBarnett84's review of Zenith - www.zenithhome.co.uk

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“Salesman didnot reveal all cost”

Written on: 07/04/2018 by elBarnett84 (1 review written)

At the meeting to price the supply and fix Windows for my flat, a long process of starting with prices that nobody in their right minds would consider, we aririved at a figger nearer to the cost of supply and fix of work needed I said this was still more than I was willing to pay
He asked me what I thought I would be willing to pay, I gave him my figure ,he said he would need to speak to his manager
After talking to the manager that made an offer very close to my suggested price , But to be able to give me this price I would have to have finance though Barclays
I said how can finance be cheaper than a cash price, he said you sign up for the monthly payments with interest and showed me each payment with its interest. But the reason the it works out cheaper is you only pay eight payments and then pay the balance in full but you must cancel the monthly order to stop payments
I asked are you sure that is the full costs involved,he put it all on paper I still have the notes
On these terms the work was compleated,and payments started
After eight weeks I paid in full and expected to be finnised with Barclays only to find a letter from Barclays telling me I owe them a figure for admin plus a figure for late payment not as all sum I had to pay. Not happy
I rang so many times to complain and was given the run around, Yes sir we will look into it for you, we will ring you back,never ever happened I suppose zenith achieved what they wanted I eventulally gave up I also gave up on trusting zenith as a company. I am a builder completing 4-5 extensions a year it must be 10 years since zenith refused to deal with
It. PEOPLE ASK ME ALL THE TIME do you know a good reliable window company we need bifold doors ,windows ,front doors supply and fix
I tell them who not to use. BIG. MISTAKE. HUGE

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