Our windows and doors installation started in April 2021. There were 11 faults which took 18months to fix. We were continually chasing the company for dates etc. Now a window catch has broken. We reported in Dec 23 and told them we needed a new window catch. Took a month (Jan24) to send an engineer to tell us what we already knew i.e. window catch needs replacing!! They ordered the part and arranged to fit 1 month later(Feb24) and the wrong part has been ordered and they cannot give us a date for the new part. This is a window company where window catches must be 1 on the main components to have in stock??!!! Words fail us – apart from ‘be warned’ .

Ordered in Aug 2020, Installation started in April 2021 and we are still trying to resolve problems – 1 year on. Had 11 windows plus 2 doors fitted of which 5 had major faults to the frames and 1 window misted up. All had to be replaced and this took 5 months to resolve. We were unable to talk to management to try and speed up process. Then Jan 2022 - 2 more windows started misting up and they have just been replaced (10 weeks) and 1 of these is faulty and we need another replaced. Avoid using SEHBAC at all costs – their quality and service is a disgrace.

I reported a problem not for the first time. With our guttering on our conservatory in December 2021. Still no response despite several emails and numerous voicemails. Undoubtedly the worst double glazing company I have ever had the mis fortune to deal with.

Once they've fitted and got your money, warranty work is impossible to arrange.you can never get through, appointment made, broken, made then broken again, full of excuses. Use with care, only if you have to. I personally won't be.

Thanks to the person I dealt with who was professional and clean and tidy upon completing my recent order

Although the windows were OK, fitters were excellent - have now been plagued by calls offering more windows which we do not want, especially as they replaced all the windows anyway!!. Have been asking for over a year to be removed from list but never happens - calls are daily sometimes and the callers are extremely rude

Notified them Monday, by phone,3 days ago, they initially said it would be chargeable, but changed their minds when I explained that it was a manufacturing fault, because it was the centre, toughened glass that had shattered. They said at the time I phoned, it would be Wednesday, as yet no visit, (DONT HOLD YOUR BREATH), I know this by past experience. I have to date, had 3 large installations carried out by them, and had serious problems with one job, and now this little hiccup, I just wonder how long it will take to resolve this? The after sales service of any company, is just as important, as the sales, as it can reflect so badly.

After spending over 12k on a conservatory over 12 months on the roof is still leaking! I've had two engineers out already and waiting for a third, my new laminate floor is damaged and they say they wont pay a penny towards replacement. I very much regret the day I clapped eyes on SEHBAC NOT RECOMMENDED!!!!!!!!!

Had a conservatory installed some 12 years ago. We now have a problem with one of the electric opening windows. I called SEH and explained that an electrician had advised us that it was not an electrical problem as one of the windows would open but was associated with the motor. The operator told me that there was nothing that they could do to assist me but suggested I speak with an electrician again as their staff were not allowed to touch electrics. I again told her that it was not an electrical problem as I had already sought the advice of an electrician but as they installed the windows could they not help and that I appreciated it was out of warranty and that I was prepared to pay. The response was no. Seems odd that they can arrange installation but cannot offer a service to maintain/repair it.

Multiple issues after installation, still waiting for some to be repaired. Customer services never answer emails and make promises over the phone which are never kept. On more than one occasion I've been given time slots for an engineer to turn up in the afternoon but arrives in the morning which is OK if you happen to be at home. I've had letters from them with a contact name/email address if I have any problems. Used this email address to an individual many times but never had an answer from that particular person - I now wonder if they actually exist.

Where do I start!! The surveyor noted the door hinges to be on the wrong side, good job my wife is observant. Door fitted, wrong external handle (paddle), we asked for 'slam shut' mechanism, nope didn't get that either and no knocker!! Fitters came back 4 weeks later, no replacement handle, so couldn't change that or change to 'slam shut mechanism' but they had the knocker, good news you think...no...they managed to drill through the panel on the inside as well!! Back they come, replace the panel and fit the knocker, change it to a 'slam shut' but....no replacement handle, so now it's very difficult to open the door because your hand blocks where you put the key in...absolute nightmare, we will never use SEH again!

We have had lots of work done by seh/bac always been very happy with their service. BUT for 10 months i hve been asking them to remove my name from their mailing list yet to date they STILL trying to sell me products. I DONT WANT YOU TO RING ANYMORE !!!!!!!!!!!!!

Windows fitted with no problems ,but a fault showed up 4 weeks after ,the after sales service rubbish ,told they would come on Monday morning ,no show after a phone call to them told that the person who should have came was of with bad leg, asked why no one rang us we were told they had forgot to do so ,given new date as Friday ,asked why not before told the replacement glass was found to be damaged, and another one would not be with them to latter in the week, so is it staff off ,new glass faulty or just excuses,I'll let you make up your mines, but would never use them again or recommend them,

We had 3 triple glazed windows installed last week very pleased with the whole operation from sales team to installers very professional and courteous. Will highly recommend to friends and family and will be having the rest of the windows fitted with triple glazed soon, also they look stylish and no more draughts.

Very pleased with service and installation. Left no mess. House nice and cosy now.

We recently had new double glazed windows installed to the front of our house which we are extremely happy with. Your sales personnel were polite, informative and helpful.The team who did the installation did a first class,very professional job over two days; they were very neat and tidy (you would hardly have known they had been), very courteous and helpful and nothing was too much trouble - they even put back our curtain rails! We used SEHBAC on the basis of a recommendation, and we would have no hesitation in recommending you again. Thank you

.The fitters arrived on time, were cheerful eager to please. they fitted the door and side panel in a professional manner and tidied up after themselves. Wouldn't hesitate to recommend them to anyone.