written by Jacob2409 on 06/09/2017
I had Windows and doors fitted end of June and still cannot get my cash back which was part of the deal. They have been back twice to adjust doors as they cannot lock properly. Today I phoned them again to be told the company was in administration! I was told 3 times last week the computer system was down (for a whole week!). Lied to all the time and no-one takes responsibility. They are a bunch of gangsters. Don't go near them unless you want to be lied to and fobbed off with excuses worst company I have ever had dealings with
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Lvelzian's Response to Jacob2409's Review
Written on: 12/09/2017
Hi I had Windows and doors fitted by this company 2 years ago. We had problems with three Windows (marking and scratches on glass) all was eventually sorted. Then last November I noticed fading on our front door. I phoned them Nov ember 2016 to be told someone would phone me back no one ever did. I phoned again and again in 2017 I was promised someone would phone me back no one ever did. I eventually got hold of someone on 6th september and was promised an engineer would visit today. They have just been. I have been told I need a new front door but I would have to pay for it plus a call out charge as Penicuik have gone into administration and although they are still trading as Penicuik the new company are not guaranteeing my Windows and doors.
Jacob2409's reply to Lvelzian's Comment
Written on: 12/09/2017
We are having the same trouble but in fact are being told lie after lie. Most frustrating as we too have issues with our doors and the cement work round our patio door is appalling. They told me the new "parent" company would honour the guarantee but we will see. I am ha I got my lawyer write to the, as they must have known the company was going into administration when I ordered my windows and doors.