Evander Reviews - www.evander.com

★★★☆☆
2.8 / 5
46% of users recommend this
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Latest Reviews

★★★★★

“Great company”

Written on: 30/11/2017 by SawyerMcLeod (1 review written)

I cant praise the staff enourgh,from the initial call after a recent burglary,( arriving within 2 hours) making my home safe and secure.the staff have been polite,kept me informed all the way,I Would reccomend EVander to anyone who has been in my position.they cleaned up every visit,and where very professional throughout. A huge thankyou and well done… Read Full Review

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★★★★★

“Insurance job.”

Written on: 07/11/2017 by Keithrobs (1 review written)

Following accidental damage to a window my house insurer got Evander on the job. They were just brilliant. The two guys who came to measure up for the nee window first made everything safe and neat and tidy. The chap who did the fitting was quick, efficient and left the job in a clean condition. All the guys were polite, friendly and helpful and explained everything as they went along. Well done EVANDER… Read Full Review

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★★★★★

“great service”

Written on: 16/08/2017 by Kadin205 (1 review written)

I WOULD RECOMEND EVANDER. TWO MEN CAME TO REPLACE MY BACK DOORS. THEY WERE SO NICE, AND SO POLITE. AND COULDNT BE MORE HELPFULL. I WOULD BE VERY CONFIDENT IN USING THEM AGAIN. AND IM SO PLEASED WITH THE WORK… Read Full Review

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★★★★★

“Brilliant ”

Written on: 06/01/2017 by GiannaMacKinnon56 (1 review written)

Had my back door replaced by Evander, spoke to a lovely lady in the head office who was very helpful. Two engineers where friendly and have done a great job!… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 29/12/2016 by Morrisym144 (1 review written)

I wish I had read some of the reviews below before buying from Evander. Please take my advice and don't use them. They were consistent, as in they were bad at every aspect of what they might laughingly call service. From missed or cancelled appointments, damage during installation to NEVER doing anything when they promised. I could go on and on!! PLEASE PLEASE take note and avoid… Read Full Review

Bettsj2's Comment

Written on: 04/01/2017

Good Afternoon

My name is Julian Betts and I am the customer services manager at Evander, clearly you have received a bad experience with your job, but unfortunately I have no way of contacting you without your job details. I am happy to contact you and discuss the service you have received and below is my email so you could contact me if you are happy to. Here at Evander Glazing and Locks we deal with over 7000 jobs per month and this service is clearly not to our normal standards and hence why I would like to discuss with you if at all possible

Many thanks and apologies for the service you seem to of received.

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Notmyrealname101's Comment

Written on: 05/01/2017

Your reply doesn't seem to include your email address. A bit like installing a door and not including the keys (yes that's a hint!!).

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Notmyrealname101's Comment

Written on: 05/01/2017

Your reply doesn't seem to include your email address. A bit like installing a door and not including the keys (yes that's a hint!!).

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Bettsj2's Comment

Written on: 09/01/2017

Good Morning

I did add my email address I can only assume it was removed by the review centre before it was added. Could you give me your job reference number which would begin with HO and then I can find your job and give you a call if that's ok ?

regards

Julian

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Notmyrealname101's Comment

Written on: 15/01/2017

Job ref was HO3443665.

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★☆☆☆☆

“Garbage ”

Written on: 22/10/2016 by Weeksvc268 (1 review written)

*Avoid avoid avoid avoid * they rip you off lie to you and are a complete waste of time my insurance company recommended them I don't think I will be renewing next year!… Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 10/09/2016 by ceAbbott363 (1 review written)

Terrible service and terrible attitude from the staff in there complaints department the girl I spoke to needed knocking down a peg or 2 she claims she was a manager next joke!! They are a complete joke of a company the technician locksmith who attended to fix my back door seamed like he didn't really want to be there also said he didn't have enough time to secure all of my property because of his incompetent deployment staff not allowing him enough time… Read Full Review

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★☆☆☆☆

“Incompetent, dishonest and inefficient ”

Written on: 10/08/2016 by Nathaliel296 (1 review written)

I had to have Evander due to my insurance company arranging them to call after a break in. All that was required was for Evander to replace a unit of glass in my patio window. They turned up to fit the first unit after three weeks of having a boarded up window. The fitters stated that they hadn't been allotted enough time so couldn't do the job. Another 3 weeks went by and they turned up with the glass which had a crack in it. After another 3 weeks the fitters that turned up said they didn't… Read Full Review

Redheughs6500's Comment

Written on: 06/09/2016

Totally agree with this reviewer. Evander are horrendous. we were forced to use Evander by our insurer AXA. Evander poorly measured and installed a bespoke hormann garage door in May 2015 and we are still battling to get the issues and faults remedied. We also have got the insurance ombudsman involved. Evander are rude, liars, grossly incompetent and appauling at customer service. Evander seek to blame everyone else for their incompetence and singularly do not care at all about customers. Avoid this organisation like a plague.

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★☆☆☆☆

“botched a simple repair so had to come back to fix it”

Written on: 04/04/2016 by AndyR757 (1 review written)

After attempted break-in called insurance company who sent someone from Evander to make door secure - no problems at all - very helpful. Had to remove damaged glazed unit to arrange for replacment - when refitting, he checked door operated normally it did not so he adjusted the glazed unit, then it did - all good. Week later fitters came to fit new glazed unit - was at work so arranged for friend to give them access - they put new unit in but did not check door operated normally until they were… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/03/2016 by Bellabumpkin (1 review written)

Our back door would not close this morning and my insurance company sent out somebody from Evander. The technician arrived not long after contacting my insurance company and sorted our door really quickly. He was very polite snd helpful and left us with two new keys. He even offered us some advice about a fault with our front door. I know some reviews on here are very negative but in my personal experience I cannot compliment this company enough. Thank you for securing my house… Read Full Review

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★☆☆☆☆

“Lied to.. Never called back ”

Written on: 19/02/2016 by Sarahhm33 (1 review written)

Paid a local locksmith to secure our property after what we thought was just a broken lock, our locksmith advised excessive force had been used and he would call the insurance company as in his experience it was an attempted break in. Our insurance company sent out Evander to access the situation, the guy from Evander said he couldn't tell if it was foul play but he would put a temporary lock until they came back out with a new one. I told them NOT to touch the door unless it would be fixed… Read Full Review

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★☆☆☆☆

“Totally incompetent ”

Written on: 22/12/2015 by 500Cannon (1 review written)

I'm self employed so lose money taking days off to let these guys in. They cancelled on first day costing me £200. Then sent out a guy who got the quote wrong, the window needed a full replacement not a repair as they originally said losing me further day off and £200. In total they took 4 days to do a simple 2 day job. Total and utter incompetence. Do not ever use them. They offered me £20 off my bill for my troubles. Brilliant guys well done… Read Full Review

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★☆☆☆☆

“INCOMPETANCE”

Written on: 03/12/2015 by Lineup (1 review written)

Initially I thought this company very professional, I was contacted and given a date of repair to my conservatory roof but I was unable to make this date 20th November 2015 so we rescheduled for 4th December 2015.I was also put on the cancellation list for before 16th November so this would lead you to believe my goods were ready !! Yet at 130pm on 3rd December I WAS CONTACTED TO STATE MY REPAIR WAS BEING CANCELLED ON 4TH December DUE TO THE SUPPLIERS. My next available date Evander could give… Read Full Review

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★★★☆☆

“Remedial work”

Written on: 07/11/2015 by Cheryl02 (1 review written)

Many thanks to the professional who spent over 5 hours doing remedial work on our door installation today. competent, confident, polite and well mannered had he fitted the door in the first place no remedial work would been have been needed and I would have given 5 stars. Well done. Also many thanks to the manager who dealt with our complaints… Read Full Review

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★★★★★

“Patio Doors”

Written on: 11/10/2015 by niHolloway141 (1 review written)

Had patio doors fitted this morning (purchased from Homebase) and fitted by Evander. Excellent quality. Fitted by very courteous and helpful operatives who arrived on time. Good communication between Evander and ourselves. Very clean and cleared up site both inside and out. Do not recognise any of the negative comments on this website. Would recommend. Nothing adverse to say and would be very happy to recommend to friends and family… Read Full Review

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★★☆☆☆

“Poor Quality”

Written on: 26/09/2015 by Wardnv396 (1 review written)

The fitters fitting my door where very good but the quality of the door poor. The sill is only 1 inch deep and there is a 2 inch bar across the bottom you have to step over to enter. An accident waiting to happen for someone not aware of it… Read Full Review

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★☆☆☆☆

“Terrible Company, Terrible Attitude, Appaling Workmanship”

Written on: 22/04/2015

They did a window glazing repair for me on a listed building. Their 'engineer' was arrogant in his attitude, and damaged the window frame with a bodged temporary repair. When the final repair was completed it was an even worse bodge that didn't fit properly, used the wrong type of glass and the wrong type of putty. In the end I had to get the repair done again by a company that knew what they were doing. I would recommend anyone to avoid this company… Read Full Review

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★★★☆☆

“Glass scratches”

Written on: 27/01/2015 by Paulwgl (1 review written)

Following house breaking my insurance company arranged for Evander glass to replace patio doors. I noticed several scratches on the glass, on arranging a call out inspection the office was at pains to tell me about the code for glass faults etc and that their surveyor was "expert in this" and would bring along a copy of the code which I could also read on line. Got the impression that I would be getting a hard time on any possible repair/replacement. Not good customer service technique. Will… Read Full Review

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★★★★★

“Exceeded my expectations”

Written on: 24/12/2014 by Ezrau422 (1 review written)

I ordered a new front door from evander, the initial surveyor was on time and polite. The door was then ordered and two engineers returned two weeks later to fit my door. My new door is perfect and the engineers were only at my home for two hours. They took my old door away and left my hallway spotless. Would thoroughly recommend!… Read Full Review

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★☆☆☆☆

“Poor service. ”

Written on: 21/12/2014

Avander were instructed by my insurance company to replace both my front and back door. My front door was due to be replaced on 19th Dec but on the 18th at 3:30 I get a phone call to say no they can't they are now fully booked and can't fit me in until the new year despite telling them in a single mother with a young baby an insercue door and a massive draft. I was assured that the door would be fitted before Christmas and have been let down. They won't fit me in until the new year because… Read Full Review

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