written by JohnMcphearson12 on 05/02/2024
Me and my partner recentley bought an old run down castle in scotland. Enviro windows supplied and fitted 57 Sliding sash and casement windows in this massive rennovation. We had some very dear quotes but Enviro Windows where the only realistic Quote. Everything is now finished and wow what an amazing job the guys have done they really are second to none they had x2 fitting teams on our job working all days of the week to get it finished in time for our deadline. The guys worked so well under our tight time scale and managed to get the job finished with time to spare. The order to install was such a smooth an easy process from the start and what a wonderful man he is (NOT ONE OF THEY ANNOYING SALESMEN YOU CANT GET RID OF). A real joy to be around. after making our initial showroom visit on Monday the 09th of december. 2023 he came down to measureup all of the windows for us that same evening. The job was completed and finished not even 4 weeks after the order was put through we honestley could not be more happy.I have worked in the construction sector all my life and what a firm to buy from they run a company the way it should ran be putting the customer first and the leaps and hurles they go though to satisfy is brilliant a real round of applause is overdue this compmany will go far. They will be 100% getting my reccomendation and all my future work.
written by 442McCullough on 07/12/2021
The company has recently finished my new conservatory and what a great job it is. From the very start we were well informed by the salesman who left no stone unturned in designing our room. He went into great detail to find out what we required from the room and delivered a great design. We were kept informed right through the process. The builder was excellent and made very little mess of the garden for such a large project. When the fitting team arrived they worked non stop, and even worked in difficult weather conditions to complete the room. The end result was stunning, and much admired by all our friends. Once again many thanks team we could not have been more delighted with the finnised product
written by DisgruntledLou on 18/11/2021
We recently had new front door fitted. The salesman is helpfull and I could not say anything bad about him. However the owner of this company is just awful and the 10 year no quibble guarantee is not worth the paper it is written on. I had my door fitted and within a few months the handle was scratched. I called but got no answer then a few wks later the lock jammed. I called and spoke to the salesman who said he would get someone to0 call my, while on phone I mentioned the condition of the handle. I did not het a call back so over 1 week later I was unfortunate enough to speak to the owner. He actually shouted at me down the phone telling me there was "no way I would get a handle from him, it would cost me £50 quid". He barked that they would fix the barrel but that was it, he was the owner and slammed the phone down on me. They did come out and replace the Barrell which was the wrong size, I was then left for 3 weeks with a door that was not secure. When I called and spoke to the salesman about this, the owner came and was shouting in the back ground that "Yes the handle was scratched to bugary, he had seen a picture of it but I would have to pay £50". He was rude and nasty. I think the salesman was embarrassed by his behaviour. Eventually I got my lock fixed and on advice I sent an email to the owner with a chronology of events, asking why he thought he could shout at me and treat customers this way. i also asked why I was not getting my handle replaced when I had a guarantee. I spent alot of money what exactly did he think I had done to the handle in the space of a few months. His only response is that they will replace when I pay £50. Therefor I would advise anyone looking for good service do not go near this place, Th owner is an absolute disgrace, i do not know how he is still in business.
written by AdelynRamos on 21/08/2021
Great work. Had a new door fitted and there was a small scratch in the glass. Replaced with no issues whatsoever. Would highly recommend this company for their incredible customer service.
written by on 22/05/2021
Used this Company to replace my double glazed windows to triple glazed, in total thirteen windows one back door and storm doors to front of property. Fitters are always pleasant and very helpful and tidy when working. Just contacted the company very late Friday afternoon asked to call to back at 10 am next day and spoke to a very helpful gentleman and within 90 mins I received the fascia board I required delivered. Absolutely delighted with this service. Recently recommended this company to my neighbours who placed a order for two large windows. Always find this family run business very helpful.
written by gibby31 on 06/01/2021
We went to the shop and the salesman there was very courteous and helpful. He showed us the door and all the fittings plus glass and gave us the price and said because of Covid 19 it would be about 6 weeks. That worked in just before Christmas and suited us fine. Just before we were due to get the door he phoned us to say it was held up because England had went into lock down and the factory was having to close. 3 days later he phoned us again and told us that 4 doors arrived from the factory and ours was one of them and how would Monday suit us to fit it. The fitter came on the Monday morning about 8.30 am and started. By 11.30 the door was installed and working perfectly. He demonstrated how to close and lock it. He left the place completely tidy and I did not need to touch a thing. Within 30 minutes the hall was lovely and warm and no draughts at all. The door is beautiful and even the postman rang my bell the next day to ask me where I got it from, how much was it and also he said it was a beautiful door, I of course agreed. We are extremely pleased with the door, the fitting of it, the price and the service. I have already recommended the company because the door recommends itself.
written by DerekMcLean on 13/08/2020
This was our first time using this firm and I can say with confidence that it won't be the last!! From our initial contact with a man in Sales and the Proprietor to the installation team, everything was done in a friendly, efficient and professional manner. The final product far exceeded our previously high expectations, and we would have no hesitation in recommending the company to friends and family. We also found the overall price to be very reasonable. We should also mention that the installation team worked very hard, completing the job earlier than expected and left NO mess whatsoever. If you're thinking of getting new windows, doors or anything else they provide get in touch with them, you won't be disappointed!!
written by Finhunter on 09/07/2020
We used Enviro Windows Clydebank on 2 previous occasions (new front door install & a new bathroom window). So it was a no brainier in contacting them to renew all other door & window units in the house. The window/door quality is to a high standard as was the install by Enviro’s fitters who were courteous, friendly & tidy. I would have no hesitation in recommending Enviro, Clydebank to family, friends or anyone passing comment. Thanks again.
written by cumbie on 21/06/2020
had a door installed and fitter damaged tile in bathroom in ajoining room when i phoned and said i could not find a replacment tile to match the phone was put down on me what kind of service is that use this company at your peril
written by KaelGillespie on 09/11/2018
The Salesman was knowledgeable, not pushy and gave us a very fair price to replace all windows (11), a set of french doors and a front door in our home. The windows we received are amazing, our house feels much warmer, the window fittings are of a very high quality and the soundproofing is superb. The Window Fitter worked extremely hard over 4 days to install our windows, and was one of the best tradesmen we have ever met. He was clean, efficient and did a fantastic job. We really don't have enough good things to say about him! We highly recommend this company to provide fantastic quality and service you can trust. We also met the Owner of the company who came to finalise our sale on the last day and wanted to make sure that we were happy with our windows and doors. We really appreciated that he took time out of his day to go the extra mile and do this for us. There are few companies out there who can compete! Forget your 'national companies' selling windows and doors - go here!
written by Greerxa170 on 23/05/2018
Windows fitted last week two great fitters father and son had door fitted by enviro a couple of years ago and when i needed new windows didn't hesitate to have windows fitted with enviro very reliable company great job and i love my windows I liked the way they covered the place with dust sheets and cleand up after themselves
written by DavidRM on 03/04/2018
I initially used Enviro when I bought an external door for my mother’s house. So impressed was I, with the overall service and quality of the product, that I proceeded with placing an order for my own home. The order comprised of windows throughout (fitted with internal blinds); front porch; external doors and bi-fold doors to rear of house. Due to the size of the order and scale of work entailed, it was split into three phases and time scales established through Sales department and company owner. I had very specific requirements for style, design and ease of use. The team at Enviro listened to all of these and matched my brief completely. The quality of all doors and windows surpassed my expectations and were fitted to an excellent standard by their knowledgeable and efficient team of fitters. The porch was built by a skilled builder and completed by the fitters...all comments that I have since received, have been very complimentary and in particular, praising the quality of work carried out. It is also important to stress the level of input from the owner of Enviro, who micro managed the project and went that extra mile, to ensure that I was a satisfied customer. Finally, he ensured that all external areas impacted by the build, were left in a very presentable condition. I rarely write a review, however, would not hesitate in recommending Enviro and their excellent team
written by rtMunoz375 on 28/03/2018
As a person on my own I found it quite a daunting decision to make regarding my new windows and doors. A few years ago I had Enviro Windows install a back door. I knew then with the workmanship and customer service I would have no hesitation to use this company again in the future. I have had Enviro Windows back just recently they fitted 13 windows and a beautiful glass storm door. My two kitchen window surrounds had been damaged by water penetration over the years and were in a bit of a state. The owner of the company who is always helpful reassured me told me not to worry and contacted a builder they use on my behave two days later it was all repaired.... Already a few of my neighbours have commented how nice the house looks. I would like to thank all the staff and my two window fitters for the excellent, precise finish that I am delighted with, nothing was any trouble and they were very helpful clean and tidy workers. I would not hesitate and assure anyone thinking about having this type of work done to go ahead you are never pressurised like other company’s and the staff cannot help enough. A genuine family company.
written by Debbiemac1970 on 14/03/2018
Just got 6 triple glazed windows fitted along with a front porch and can only say that from the start to the finish everything was great. I saw their stand in Clydebank Shopping centre and arranged with the girl for someone to come out to give me a quote. It was so simple. I would highly recommend Enviro Windows to anyone who is thinking of buying new windows or doors. Thank you Enviro.
written by MrsMMcG on 09/02/2018
Just had a new back door fitted and very happy with the finished result. Having been a previous customer several years ago for front door we had no hesitation in returning for the back door. Excellent price and the new PVC door looks great. Quick workmanship and area left clean and tidy. MAde an excellent finish even when part of the existing brick work around door came away. Would not hesitate to recommend.
Work on the sunroom started in July. The speed of the...
”written by Maryfisher22 on 21/01/2018
Work on the sunroom started in July. The speed of the work continued at a reasonable pace
There were issues which were resolved with the customers interaction. Groundworks and brickwork continued unabated. Construction of the sun room frame and windows also progressed well – the fitter did a good job. Plasterers were amazing. Perfect job. The overall finish of the full job was also high.
Due to delays this job took 3 ½ months as opposed to 3 weeks. This was mainly due to contractors being pulled from other jobs to finish mine. Snagging can take some time after the balance of the job is settled howeverwhere was a £300 refund due to the above delays and disruptions.
The quality of the triple glazed units are good.
written by MarieMag on 16/10/2017
Cannot praise this company enough and can happily recommend them. We visited the showroom after seeing the display of lovely doors and windows in Clydebank Shopping Centre. The Salesman was so knowledgeable about the products and, although I usually am so undecided, with his helpful advice I had my windows and doors chosen in no time. The company provided everything I asked for, from full glass back door with internal blinds to silver lead on windows to match new front door. Everything was fully installed two weeks later by two very polite, skilled and tidy workers - a father and son who only took two days to install seven windows and two doors. One top window came without the leaded insert but the correct window was manufactured and replaced within a fortnight even though I live 140 miles from Clydebank. Enviro certainly aim to achieve customer satisfaction and I am one highly delighted customer. I hadn't read any reviews before my purchase but now realise they have many satisfied customers.
written by Lynas0791 on 02/04/2017
I normally do not do reviews however I feel this company definitely deserves one. We Visited the impressive working display of windows and doors on display in Enviro's showroom in Clydebank. Its a family run business and family values certainly came across over a cup of tea and discussion on prices of windows and my door selections were all met with care and a confidence that I knew I had come to the right place. The recommendations on what I required were professionally explained and with the working displays you got to feel and try my choice. I required Front and back doors and four all triple glazed rear windows,my old sliding patio doors were replaced with beautiful French doors. I only had to wait a week and a half and everything promised came to fruition. The fitters arrived exactly when stated and treated my home with care and attention as if it was there own. The finishing touch for me was one of my handles had a rough edge and I had not noticed. The fitter brought it to my attention and he returned the next day to replace it. Enviro windows are a definite for their choice of styles and quality. And promises all delivered at a great price with no mess.
written by LucyA54 on 25/02/2017
Just recently had 7 windows and 2 doors fitted in Dunfermline. Very professional fitting. Excellent service and would have no hesitation in recommending this company.
written by Alvarezwm439 on 05/12/2016
Just got all my windows replaced and patio doors The boys that did it were first class. Worked there butts off and made a fantastic job. Would recommend this company in a heartbeat for both Service and price . M and E Barclay ( Clydebank)
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As rated by our community of reviewers
Envirocustomercare's Response to DisgruntledLou's Review
Written on: 06/12/2021
Hello and thank you for Review, It is Peter Head of customer care, I am familiar with your Job, As I was also on the phone with you several times, After explaining to you scratches and malicious Damage caused by your keys and yourself are not covered under the ten year guarantee. once I received a handful of abuse from yourself through the telephone on 2 occasions I told you that Me and my colleague would be down to review all your claims, Once down we adjusted your door so it would close easier for your wife, When you then mentioned the handle it was evident that the damage was caused by yourself, which we took photographs of. we explained to you since the handle has been scratched by yourself it would cost £50 Who at the time Agreed and said that is fine. As for your claims of shouting and being arrogant, all calls are recorded and have been reviewed and I have not came across any conversations between you and the owner. I will say to you one last time what I have previously repeated, Your guarantee will still be valid for any Faults caused BY THE PRODUCT until the 10 year period expires but we would strongly recommend only phoning if there is a genuine fault or problem
Kind Regards
Peter
Disgruntledlou's reply to Envirocustomercare's Comment
Written on: 18/01/2022
I have never spoken to you. I don't know why I am shocked with this response. In order to conclude this I am giving your company permission to put ion this site and to make public all recordings you have in your posession of Conversations between your company and myself. Please put it out there.
Also when you see the damage on the handle a child can see this is not caused by keys as it is all over the upper side where keys do not touch. Why would I spend thousands of pounds to then cause "malicious" damage to my own property?? If you like I will record or put pictures up and perhaps you can explain this since you are the expert.
I would also like to take this opportunity to warn you I will not stand for you or your company making slanderous allegations about me, I am prepared to take this matter further.