Major Issues - Ongoing

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RustyJohn's review of Anglian Windows - www.anglianhome.co.uk

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“Major Issues - Ongoing”

Written on: 19/06/2017 by RustyJohn (1 review written)

Current Issues - Met with Anglia Manager to sort out Issues.
awaiting Date & Time. and to see if Anglia can make the mark.
I'm expecting good solutions to the problems.

If not I will be taking this further.

One window won't open
Some handle collide with Window centre Bar (Needs adjustment)
Front Door Doesn't close properly (Needs adjustment)
One Window Trickle Vent in wrong place (Window to be changed)
Single Opening Window fitted instead of double (Under Discussion)
Number of Trickle Vents needs Fixing & Replacing
Resealing of a number of Windows
re-glue a number of trims
Seal under two Windows (currently missing)
Re-cement a number of windows (badly done)
Re-cement around Door (morter falling out)
Damage to window shelf (needs trim to hide cut marks & split to wood)
There are some sort of rivets inside the sealed glass with look unsightly
we have asked for an explanation to what these are.(only on upstair windows)
Broken Glass Outside Front & Back of Cottage

The 2nd part of the fitting (2 windows) is to be done soon, I have been told the wrong type of windows have been ordered. the Surveyor has notified the situation. we will see if the right ones are delivered and fitted to a good std.

Overall we are so disappointed with Anglia Windows we expected a big an well know company would provide 1st Class service and products.

The Manager I met to rectify these Issues was Understanding and has promised to rectify the Issues (we will see)

The Surveyor who attend was good.

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Anglianhelp's Response to RustyJohn's Review

Written on: 20/06/2017

Hi,

I'm very shocked to hear about he issues you're experiencing. Please email our customer service team with your full address or order number and we will certainly investigate this further for you.

Sincere apologies,

Ellis (Customer Care Dept)

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