written by ali0343186 on 26/05/2019
I have Affordable Windows doors and windows throughout my recently purchased property. I have a number of issues and with these being not even half way through Affordable Windows offered guarantee I contacted them to ask for assistance. Unfortunately however, the previous owners, both of whom died before their executor sold their property to me, failed to notify Affordable Windows in writing giving one month’s notice. Affordable Windows therefore refused to transfer the 5 years plus of guarantee remaining. I followed this up asking if they would inspect their installation and price up the fixes required, but they failed to turn up when scheduled. Issues I have inherited are; badly weather damaged main entrance door, cracks all down the outside and it drips water when opened after it has rained. A patio door has dropped and the stay the prevents it opening too far is broken. Most of the doors and windows are very drafty. Go elsewhere, and spend your money on proper windows.
written by JourneyHuber on 01/04/2016
I love my windows do not get me wrong, but the level of service leaves much to be desired. I was told by the sales person that they would also repair some drywall which was never done. When they came out for final inspection the installer called the office pulled my file and said yes that was included he would get right on it.Don called me on Tuesday and said no that was not written in your contract. I now am having to pay an additional $200.00 to complete my job. I am planning next to window in my screened in porch and I will ok elseware, They have lost my business.
Written on: 01/04/2016
I just received a call for the operations manager and the charges have been waived. I know have had my faith in this company restored. I will be in touch next year about window in the porch.
Written on: 26/05/2019
Shop around you can do better
written by stirlingsavvyshopper on 28/02/2016
I had new windows fitted in May 2015 and waited until the worst of the winter was over before I posted a review. So........ 9 months and a wet, windy and cold winter later I am still delighted with the quality of these windows. There are no pushy salesmen, he came, measured up, gave me a price and put no pressure on me to sign straight away. If I have to look for a negative then it is the lack of a brochure, at that time he only had a booklet with some photos and it was difficult to imagine what the finish would look like e.g. window surrounds, ledges etc. On the day the windows were fitted the fitters arrived at the stated time, were very pleasant and extremely tidy. They even put covers on my drive and garden so there was no mess at all. They worked throughout the day, drank coffee as they worked - no time wasting and finished the work earlier than stated! I would highly recommend Affordable Windows for quality windows at a very affordable price.
written by z1000jeff on 24/11/2015
I had my windows installed by Affordable during the summer but I wanted to wait until the cold weather set in before writing a review as it's easy for sales guys to make claims about how great their windows are when the weather's fine. The proof of the pudding though is in the eating. So here were are late in November and it's been baltic freezing and hardly stopped raining for a fortnight and I'm happy to report that my windows work as good as they look. Whereas last year at this time my heating was on at full blast the whole time, this year it's a completely different kettle of fish. I'm actually having regularly to turn the radiators down and I've had to reset the timer for it to come on later and go off earlier. This can ONLY be down to the efficiency of my new windows - it's the only thing that has changed since last winter. So for performance, I can report that every claim that was made for them was 100% accurate. As far as the installation was concerned, again I could not be happier. I let the installers in just as I was going to work and they were gone before I got home at night - job done (five windows). Disruption and mess were kept to an absolute minimum and they took away all the old windows and other rubbish. So I've been living with these new windows for about 6 months or so and I would not have one second's hesitation in recommending Affordable Windows to anyone. I have had windows fitted in the past in a previous house and at the time was happy with the job that was done - but I'll tell you what, if I'd been familiar with Affordable's work and THEN got the competition to do my later windows, I'd definitely have been less than impressed. Oh yeah, and finally a quick shoutout for the young sales guy (who's name escapes me, sorry) ... what a nice bloke. Showed up when he said he would , came in, measured up the job, answered any questions we had and was on his way within 40 odd minutes ... no hard sell, just inspired both my wife and me with confidence. As soon as I'm in a position to get my remaining windows done, I'll not even be bothering with the faffing about getting a few quotes, I'll be straight on the phone to Affordable. .
written by Judyc26 on 20/10/2015
Having signed up to a big company through a pushy sales rep I was convinced by my family to use the cooling off period and cancel the contract. My son had used affordable Windows and couldn't speak highly enough of them. My son passed on my name and within 24hours they contacted myself and we arranged a home visit. The salesman when he arrived was very nice and no pressure was used at all. Having to pay 10% up front to the big company I was very surprised when I found out there was no up front payment required now, and you only pay affordable Windows on completion.On being happy with the quality product which he brought with him to show I was pleasantly surprised when the price came in a lot cheaper than the big company who was offering 'window scrappage' and big discounts. I signed up that day and I have never looked back. The surveyor when he came to measure was very nice and very professional. When the joiners arrived to start work they were prompt and they worked very tidily and quickly, the attention to detail was second to none. They only took 2 1/2 days to do my full house from start to finish and I couldn't be more delighted. All my friends are commenting on how good the Windows look and the standard of finish.
written by Tamjohnston1 on 26/09/2015
Delighted with our new windows and front door. The joiners were friendly and no mess was left after the job was done. High quality finish with no disruption to surrounding walls. Excellent company with an excellent service, would highly recommend.
written by Amberb323 on 13/06/2015
Ten windows in total fitted over one and a half days. Really efficient time keeping and organisation. Couldn't fault the two guys that came to do the work and could trust them completely to nip out and run a few errands and leave them too it. Excellent value for money and have already recommended affordable windows to friends and family. No long winded sales pitch or pressure to commit. They even gave us an extra few days for our family friend who is a joiner to check over them before we had to pay any money, no deposit required either.
written by Rodneyi279 on 18/05/2015
Affordable windows are very professional in their approach. No pushy salesmen just straight talking with relevant information. Appointments set up and kept. The windows themselves are a good quality product and you have a choice of colours and finishes. Affordable Windows deliver a quality product at a good value for money price. The installation is done by skilled tradesmen who clean up after they are finished. The aftercare also is followed up to make sure you are happy with the job. I would not hesitate to recommend them.
written by Doyleft397 on 24/04/2015
We knew right away we had good workers when they laid out cloths on our front grass to take their tools and prevent mess in our home they set to work right away and I realised we had picked a good company to deal with and so we relaxed and enjoyed how quickly they proceeded with the Installaionw feeling confident we had two good careful workers transforming our Kitchen with their product. We wish the company and its workers a bright future with Affordable Windows
written by DougalAlexander on 02/04/2015
I am delighted with my new windows! I had wanted to get the work done for some time but thought I couldn't afford it. I could hardly believe the low quote I received. The guys doing the work were friendly and efficient and the windows were finished within a day and a half. The windows look great and make such a difference. Thank you so much!
written by Mazjt on 18/03/2015
UPVC WINDOWS WITH REAL HARDWOOD TRIM . 4th March 2015 Honestly never thought I'd get excited about new replacement windows but I have. My team were very friendly , efficient and have excellent attention and care to details. Almost like they were doing the work for their own houses. Finishing to an excellent standard . Knowledgable about their work and took great pride in it . I love my new windows and what a great price . Have already recommended this family company to the woman in Shades when I ordered my new blinds . I waxed then buffed the real wood trim and it looks fantastic . If you are even just thinking of new or replacement windows give them a call . I thought I had double glazing before but now I have . Everyone comments on how great they look both inside and out and that's down to the guys care to details and job satisfaction . Also no redecorating needed at all and they guys cleaned all the windows and made sure we knew about special features like how to clean easily from the inside to the outside . Job done 10/10 .
written by on 17/03/2015
Got our front windows done last year and was impressed by quality of work and tidy manner they did the job. No hesitation in getting them back to finish off the house by doing our back windows. Different style that is a vast improvement on old style windows and feel more secure and weather tight. Same guys and again they worked hard and left the place tidy even with the cold weather and snowy showers.
written by Lebeau4444 on 16/03/2015
Was quite sceptical when my wife said she wanted to try the company that had been round door to door earlier in the year, however I'm very glad she did. The salesman was very friendly and informative, and didn't pressure us with heavy sales tactics. The entire house was completed within 2 days as initially planned, and the job was completed with minimum fuss. We're delighted with the final product, and even if just subconsciously, the house feels cosier as a result.
written by Laura7983 on 16/03/2015
I had Affordable Windows replace two of my windows. I was very happy with the price, windows and standard of joinery work and didn't hesitate to use them again to replace my remaining windows this year. I can recommend them.
written by Kellyb23 on 14/03/2015
Great company would recommend. Very friendly guys & also kept everything tidy.
written by Ordhouse on 13/03/2015
Was really pleased with my new windows and doors quality of work is first class great company to deal with nothing is to much bother for this company customer relations is great always put the customer first.work was carried out in a professional manner first class fitters very helpful and tidy would use affordable windows again.
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Bobbydhillion's Response to ali0343186's Review
Written on: 26/05/2019
Same issues with quality