Advanced Double Glazing Windows & Conservatories Review

Theadvancedgroup's Response to Pamela28's Review

Written on: 24/07/2015

From The Advanced Group

Here at The Advanced Group customer care is very important to us.

From 2008 thru to 2014, we visited the property on several occasions to complete some remedial repairs on the conservatory that were covered completely under our robust 10 year guarantee. The customer then expressed her expectation to have the conservatory replaced with a light weight roof system with is an entirely different product. We remain dedicated to fully support all of our product guarantees for the product purchased to protect our customers. However, we can't provide a different more expensive product in place of remedial repairs.

We did quote a for this work that would have provided a fully compliant structure. However, the customer opted for a much cheaper option via a third party that rendered the conservatory guarantee null and void. Unfortunately the client now has a structure provided by a third party which is non compliant with the local authorities and building regulations.

Remedial repair can and will happen from time to time and this is the reason why we provide our product guarantee to protect our customers. We have always been fully open to communication and fair cooperation with this customer and are available via our repairs helpline to deal with any customer requirements.

The Advanced Group Customer Care Team