Withdrawal of ESPN

I noticed when channel hopping last night that Virgin Media no longer provides the ESPN sports channels to its customers. I didn't watch it very much, just the occasional live football match, but what struck me was the total lack of any note of apology or regret from Virgin Media in the on screen message which simply read 'We've said goodbye to ESPN. ESPN channels are no longer available on Virgin TV'

Virgin gave a web address for more information so I logged on. Again no note of apology basically just a message that to me read 'You don't get ESPN from us any more, don't think for a moment that you will get a price reduction because of this, just be grateful that we give you British Eurosport'

To make matters worse this morning I received my monthly bill. Against the monthly TV charge it states 'Did you know you get all this with Virgin TV - 175 Channels including .... ESPN'

The Virgin TV service is generally okay and I would go so far as to say their broadband is good, what lets this company down is their total lack of customer focus. Like all the Virgin companies they have become complacent and arrogant and have come to think we should feel privileged that we are allowed to purchase their services. I've already quit Virgin Active because I'd had enough of their anti-customer culture. Virgin Media are next on the list to go.