Too expensive

I have been a user of virgin media since the NTL days and I have to say the actual service is fantastic with minimum issues.

There content on the on-demand service is good and the download speeds for the internet are excellent.

The issue I have is the cost. Over the last few years the cost has crept up and I was disappointed to hear that loyal customers seem to be getting a worse deal to new subscribers!

I cant for the life of me think why their marketing department think this is a good idea and am sure it must be affecting customer retention.

A friend of mine has two tivo boxes all the services I have and is paying £10 less than myself with no tivo box.

Hope someone reads this and takes a view to looking after current clients.