Appalling Customer Service

★★☆☆☆
1.7 / 5
17% of users recommend this
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GianniMartinez's review of Sky+

★☆☆☆☆

“Appalling Customer Service”

Written on: 01/10/2016 by GianniMartinez (1 review written)

I was contacted by Sky by phone about switching to Sky. The offer seemed good and I agreed to the contract and it was agreed that I would keep my own telephone number.

When I received the email confirming the order it detailed that my number would be changing. I tried to phone the number given to me for queries.  

It took 35 minutes for someone to answer. When I explained what had happened they said they would have to transfer me….which then took another 45 minutes for someone to answer. I then had to explain it all again and they said they could not change the order they could only cancel it and then get someone to phone me back to reorder. 

In all it took nearly two hours to complete this ‘simple’ enquiry call. That was two days ago…..so far no-one has called me back.

I have tried to sort this out on line but Live Chat is constantly busy.
I have tried to phone back to sort this out but was kept on the line holding for more than an hour and just gave up. 

I have downloaded the Sky Service App but the call back feature mentioned on many of the poor customer service forums seems to have been removed.
There is no email address for anyone at Sky.

The whole situation seems hopeless. There just seems to be no way to contact Sky Customer Service or indeed anyone at Sky.

Jeeping's Comment

Written on: 07/11/2016

sounds like they they all floated off in a cloud

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