Pretty appalling customer service. Very disappointing attitude. The codes are not working. Paid £175 which went down the drain. Not refund. No alternative codes.

I am based in Australia. I contacted customer support and they provided me the information I needed to purchase a subscription. I accidently order a different subscription (flexi), received the login information, but my access was denied. I contacted customer support and basically had to re-order the premium subscription at additional cost. Russian services refused to do anything to help and treated me like an idiot, like I was trying to rip them off! Since ordering the correct subscription (premium), which is the only one that works from Australia, I have been happy with the service. However the treatment and lack of understanding from customer support has left a bad taste in my mouth. They obviously don't understand that I am a prospective customer that could potentially spend more than 200 pounds sterling each year with them and jeopardise that by arguing with me over 16 pounds, which they refuse to refund me because the codes don't work from Australia! Even if they can't technically refund subscription codes that have been issued, they could do something to help me out as I am sure that I am not the only person that has mistakenly purchased a service that is not available in Australia. Their website doesn't mention this either; you have to e-mail customer support to find out this information. In fact their website basically says that the premium subscription is no longer available and to purchase the flexi subscription, which is better. If only it would work in Australia! Good product, but rude and arrogant attitude if you mistakenly purchase a subscription that does not work in your location!

I purchased the network box and a monthly subscription from Russian TV Services. The customer support was so good that they called me back, and over the phone talked me through tweaking the HDMI setup to fully utilise my TV and internet connection. They also guided me through downloading new firmware for the box (not necessary) and explaining all the extra features not even mentioned, e.g: 1 - how you can plug a usb key into the box and play back video in most formats (avi etc). 2 - how the network box can also stream video from your PC over a wireless connection. The Russian channels? Great. Over 1000 movies (free - on demand) to choose from (some russian, some dubbed); many tv channels; movie channels etc. In short - I believe it's well worth the money and I use the service everyday, especially watching Russian crime channels! The only thing to remember is to read your emails! i.e. after the box arrives and subscription is setup read the guides on their website and any instructions you've been emailed.

A very good quality service and very reliable, we had previously used another Internet TV service which was very disappointing but Russian-Services have met all of our expectations.

Great customer service 24/7, on weekends and holidays. Great supporting team, speaking on English & Russian. A good number of russian channels, good HD movies and kid channels. We do enjoy watching Russian TV.
It would be nice to have a cost of TV box split for a monthly payments.

Perfect solution to watch Russian TV. Lots of choice with 100 plus channels and very good quality picture.
There is a record facilty to save and do timed recordings . If you miss a series or your favourite program they also record the last seven days for you so you don;t miss it. Good selection of movie channels too along with High Definition gives you lots of choice here too.
Have been using for four months now and i am very happy.

Perfect solution. Programs are recorded and available on demand a full week back. More than 100 channels.
This can be used directly from a pc, or through a dedicated box, I use a mini PC attached to a TV, run perfectly.
HD channels available in very good quality.
I am on a very bad internet connection, and everything but HD runs smooth.
Highly recommended service.

I have been using Russian TV services to access television normally available only in Russia. We have used in the past a number of other providers, but have been disappointed with the quality and the choice of channels. since using Russian TV services i have been very pleased and impressed with the services they delivered. I have been supported over the phone with the initial installation, and have a broad range of channels to choose from with impeccable quality of both picture and sound. I fully recommend the service to anybody looking to view Russian channels outside of Russia.