Terrible Service

I am absolutely disgusted with the service of DirectTV. I contacted them many times over the past year asking to reduce my rate, for a better deal on the package with internet and home phone. Cancel my home phone? No, It wont make a difference, but 'we can save you $5 a month" So I cancelled my service and went with Dish and their new plan where you select your package - Im saving $100 a month and that includes the same internet! So I call today to tell them I have not receive my return boxes and they offer me a great deal - even less than Dish for 2 years. REALLY??? Direct TV does not realize that they should offer their best customers, long time customers who pay their bills on time the best deal! Then I get a cancellation fee in my email right afterwards, I call them again, they argue with me, cut me off and are in general rude - but then I was frustrated because I was obviously speaking to people in India who don't give a rats ass about customer service. I even elevated it to a manager who said we cant help you. So I told them we have Direct TV on FOUR rental properties and I would be cancelling them all today and her response was "well, that's your option". So as not to refund under $100, DirectTV is losing 4 additional accounts that pay $136 a month. DONE! CANCELLED!! and I got a better deal.