Online store is disgusting & customer service is worse

Click here if this is your business
1.8 / 5
20% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Lovebforb's review of Selfridges


“Online store is disgusting and customer service is worse”

Written on: 17/07/2014 by Lovebforb (1 review written)

I ordered a watch for my boyfriends birthday I ordered it 2 weeks before his birthday so it would arrive in plenty of time however they took the money from my account but I recieved no contact from them or watch ! so the parcel didn't arrive so the day before his birthday I phoned customer service and they said the watch was out of stock and I would be refunded however it has been a month since I ordered it and I still have no refund and they have £445.48 of my money !!! I've made 6 phone calls today alone and Im sick of it they just keep saying They are looking into it ! So no I wouldn't advise anyone to buy from them at all!

  • Selfridges Online store

    Branch Visited

  • Watch incl del £445.48

    Goods purchased & cost

  • Quality of service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0