Very poor customer service & attitude

Click here if this is your business
1.8 / 5
20% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Guest's review of Selfridges


“Very poor customer service and attitude”

Written on: 23/01/2014

I had very disappointing experience today. I ordered a 32 gb kindle hdx online for next day delivery yesterday. I received a 16 gb one. Lucky for me I spotted this from the outer-packaging and didn't break any seals. I wanted one quickly hence the next day delivery and I was told that they need to pick up the item and process it at the warehouse before sending the right one. This means I would have to wait a few days before getting the right item. The item could go out of stock during that time. Going through customer service was a painful and frustrating experience. They also expected me to be at home between 9-3 for collection. they didn't seem to get it that even if I could delay and postpone other things I had to go and pick up my kids from school so wouldnt be in 2-3 (mon-fri). There was nothing could be done about that apparently. They didn't offer me the chance to drop the item at a collection point. they said I could post it using express registered delivery but I would have to pay the cost. If I want to return it free I would have to use the courier. I eventually lost allI interest in getting the right kindle hdx and wanted a refund including the £8 postage I paid. I will never buy from Selfridges onliune again. The thought of having to go through customer services is a major put off. why couldn't they just issue the right item immediately for dispatch? and let me use a parcel-drop serivce. all i know is that I need to buy it from somewhere else but would have to wait till my money is refunded. what an awful expereince.

  • Kindle Fire HDX

    Goods purchased & cost

  • Quality of service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0