written by lcRandall147 on 08/12/2014
I ordered a Christmas sweater for my husband, described as 'Musical with lights' When I received it the sweater had a similar pattern but was otherwise very different, it had lights but absolutely no music and a different wide white band on the bottom. After several emails, (I'm very deaf so never use the telephone)and several automated replies, I finally sent the sweater back and requested a refund.
Another few emails later I finally received a refund, but only the price of the sweater, no postage of £3.95 charged by Matalan, and £2,80 which I paid to return it, not a huge amount of money but it is the principle.
I have since detailed the amount and reason for the shortage, and guess what?? Yet another reply saying they had refunded the £20 price of the sweater. I sent another email determined that they should not get away with my £6.75 and this time I said that I would go higher, the email was replied to by ANOTHER AUTOMATED EMAIL, a Matalan card in the post, and amazingly another email asking for a review on the sweater, I filled that in, had no response, then another email headed 'Are we making you happy?' and nothing since. You could not make this story up!!!!!
Looking at the reviews, I should have read them first, don't bother with this company because they obviously do not give a damn!!! Did not want to give ONE star!
Mrs. P Clarke
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