Where is the quality control gone?

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Marks and Spencer
★★☆☆☆
1.8
From 601 reviews
19.0% of users recommend this

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IngridBall's review of Marks and Spencer

“Where is the quality control gone?”

★★☆☆☆

written by IngridBall on 18/09/2017

I have used M&S lingerie for many many years, always trusting the quality and sizing. Now, in one packet of underwear, the elastic is too tight on three out of five pairs of pants. Thr NPL ones had no elastic and just rolled down. After complaining there was an apology and "we are rectifying the problem" but no suggestion of a refund. We live overseas a lot of,the time so used to buy loads to take home. No more!!

  • Bournemouth, Castle Point.

    Branch Visited

  • Lots!

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Reviewifihaveto's Comment

Written on: 19/09/2017

M&S lingerie is no longer good nor is it good value or quality. I had a bra fitting where they gave me a wrong size completely different to my actual size. This caused me discomfort a lot. Long and short they refused to refund me. I now buy quality underwear from lingerie specialist and they have my correct size which I have always worn. Stay away from M&S they have moved their focus away from customers! All the best.

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