John Lewis, not the store it use to be!!

John Lewis was also know for great customer service, great product info etc.
My parents have shopped there for years and myself too but recently both my mum and I had said how pore the store service had become. We wanted to buy a rug while we were in there the other day and had to search for someone to help us, in the older days you had members of staff in every department waiting to serve and help.

I'm writing this as this is not the first time, we went to buy a hoover and again service was not only poor but I knew more about hovers than they did.

I did however buy a washing machine and the chap on that department was fantastic, there wasn't anything he didnt know and he was extremely helpful...ie how John Lewis staff all USE to be, and I purchased it immediately because of him.

PLease John Lewis take on board people's comments because once you loose customers you have lost your business and buyers won't return if they have to look for staff or don't have helpful service..GO BACK TO THE OLD DAYS OF GREAT SERVICE AND KNOWLEGABLE STAFF.

Thanks