Worst customer service ever

Click here if this is your business
★★☆☆☆
2.0 / 5
26% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Miles75's review of John Lewis

★☆☆☆☆

“Worst customer service ever”

Written on: 18/05/2014 by Miles75 (1 review written)

John Lewis on line offer the worst customer service that I have ever experienced. I live in Perthshire which JL call a 'remote region' therefore all deliveries are via a third party carrier. I ordered a book case and was promised 7 day delivery, over two weeks later the item arrived, heavily damaged and with pieces missing. Ordered a replacement and collection of damaged goods, two weeks later replacement arrive BUT carrier refused to pick up damaged goods. John Lewis now say I have to wait in again for them to collect (Mondays only offered) or they will charge me for the damaged goods. In all the process has taken 6 weeks. Customer care blame the customer - never again - be warned there are much better operators out there.
Previously I have had a JL bed delivered with parts missing and an office chair with broken parts.

  • Quality of service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0