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  • Quality of service

  • Layout of shop

  • Value For Money

RICHARDHUGHES1001's review of John Lewis



Written on: 28/04/2014 by RICHARDHUGHES1001 (4 reviews written)

For a company that prides itself on customer service, you will find it completely lacking here. On my last several visits I have gone up to the electronics department to buy a tablet computer. I have several questions I wish to sort out before I buy, but I find myself completely ignored.

Staff are more interested in chatting to themselves and when managment drift through, thay appear oblivious to what is going on. On my last attempt to get any service I found it was more like a disco, clearly keeping the staff happy, but driving the customers out. You could as point of fact hear the noise as you walked into the store on the ground floor, which is a feat in its self as the heating fans make a hell of a lot of noise.

Basically take your customer to somewhere it will be appreciated as it is not wanted there.

Richard Hughes

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