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joanne27stadium's review of Fortnum and Mason



Written on: 21/08/2014 by joanne27stadium (2 reviews written)

After receiving a tracking email stating that my parcel would arrive today (under Express 24hr) it hasn't arrived and the staff (cannot call them customer service staff) on the telephone do not care at all and have basically said tough luck it will arrive when it arrives and they will not refund the delivery costs (the least they could do after I've waited in all day for no reason whatsoever)

With such a prestigous company I was expecting a lot better service, needless to say I like many others will not be shopping here again.

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