Experience of a 1st time User

4.4 / 5
88.3% of users recommend this
  • Value For Money

Shanti922's review of Dental Departures - www.dentaldepartures.com


“Experience of a 1st time User”

Written on: 01/03/2017 by Shanti922 (1 review written)

This is the first time we are using dental departures. The service we received at the dental clinic was very good and at the hands of an experienced Dentist.

However, the arrangements made were not smooth enough and we were not informed. We had to send a reminder email before an appointment was made for us. Furthermore, the person we were dealing with went on leave without even finalizing our appointment or informing us that someone else will take over. We only came to know when we sent a reminder email. In the end our requested morning appointment was shifted to the afternoon slot. Also, we had requested for transport to be arranged from our home to the Clinic. This also was not done despite having agreed to it in the beginning.

Nevertheless Dental Departures has a lot of potential but needs more streamlining in terms of prompt communication.

Thank You & Regards

  • Value For Money

By Dental_Departures_Customer_Care

Written on: 03/03/2017

We truly value your feedback and bringing your concerns to our attention. Please receive our apologies for the inconveniences you encountered during your dental experience. There is definitely room for improvement in every service and addressing your concerns will bring us a step closer to better take care of you in the future. We would love to have the opportunity to assist you again and bring you closer to the highest quality of dental care at the best prices. Thank you very much!

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